Senior Product Manager, Imprint
Customer Operations
$130-200k
+ Equity
Branded payments and rewards products
Be an early applicant
Branded payments and rewards products
201-500 employees
Be an early applicant
$130-200k
+ Equity
201-500 employees
Company mission
To make payments better for modern brands and their customers.
Role
Who you are
- 5+ years of product management experience with a focus on consumer-facing products
- Strong holistic consumer product sense: UX, experimentation, design. The details matter
- You’ve shipped products you’re proud of and can point to measurable outcomes you drove
- You go deep on customer insight: talking to customers, reading support tickets, digging into behavioral data, and building a point of view grounded in what users actually do
- Comfortable with analytics tools and experimentation frameworks (Snowflake, Sigma, Statsig)
- Communicate with clarity: you can explain complex tradeoffs to engineering, design, executives, and partners in a way that drives alignment
- Comfortable with the pace, ambiguity, and ownership of a growing startup, and willing to operate in the details while making pragmatic tradeoffs
- Experience in fintech, payments, credit products, loyalty, rewards, or regulated consumer environments is a plus
- We don’t expect every candidate to check every box. If this role excites you and you bring strong fundamentals, we encourage you to apply
What the job involves
- Imprint is looking for a Product Manager to own the product direction for Customer Operations Engineering, the team building internal tools, automations, and AI-powered experiences that help our Support, Risk, and Operations teams deliver fast, trustworthy service to customers at scale
- This role sits at the intersection of customer experience, agent experience, and internal operations, with an ownership area covering Imprint’s CRM app, IVR (powered by Sierra AI), Zendesk integration, and all user-facing support surfaces
- You’ll grow to deeply understand our customers, frontline CS agents, and internal workflows, and look to translate operational pain points into impactful product bets
- Shape how our products meet customer needs: Refine both new and existing experiences for a growing user base with a wide demographic profile, grounded in data, UX research, and deep understanding of partner and customer needs
- Own real outcomes, not slide decks: Your job is to drive measurable customer outcomes, operating in the details rather than abstracting from them
- Build and share fintech domain expertise: Stay on top of industry trends and norms in consumer financial products, and translate them into clear direction for cross-functional partners
- Own and drive a roadmap: Work with partner PMs and engineering/design partners to sequence what gets built, when, and why
- Work across a wide cross-functional surface: Not just engineering and design, but compliance, legal, marketing, and brand partners, ensuring customer experience aligns with a diverse set of business needs
- Leverage AI as a core part of how you work: From prototyping to research to iteration, tools like Claude and Claude Design accelerate how you move from insight to production
- Move fast with real responsibility: This is a growing company where individuals drive impact, not a large org where you wait for alignment
- At the senior level, you may also define roadmap strategy for your product area, represent Product in executive and partner-facing forums, and help shape how the PM team operates
Our take
These days, all sorts of cards abound, from virtual cards to co-branded credit cards. Imprint aims to stand out in the increasingly crowded space by partnering with businesses to provide branded rewards cards for customers.
While there has been an increase in the number of companies offering branded financial products to reduce costs, Imprint sees its card programs as offering a new platform for deepening customer relationships: less of the nastiness of credit and a much greater focus on rewards.
The startup is focusing on refining its embedded finance solution to fulfil its vision of an Apple-pay like experience for merchants and consumers.
Imprint will hope that its lightweight service, fit for smaller customers like hotel chains, will allow it to compete with the major venture-backed players in the space like Cardless, Apto and Alviere. And its $75M in venture capital raised in 2023 is going some way towards achieving these aims.
Freddie
Company Specialist at Welcome to the Jungle
Insights
103% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2025
$150m
SERIES D
Oct 2024
$75m
SERIES C
Total funding: $353m
Company HQ
Little Italy, New York, NY
Leadership
Daragh Murphy
(Founder & CEO)Previously VP of Operations & Strategy at WeWork. They were a Junior Partner at McKinsey until 2018. Originally trained as a Lawyer at Duke University, before working as a Corporate Lawyer at WilmerHale.
Mariana Pali Coontz
(COO & CFO)Prior to joining Imprint in 2023, Mariana was the Chief Financial and Operating Officer at DigniFi. They also spent 8 years at Synchrony in roles including Head of Capital Strategy & Stress Testing and SVP, Head of FP&A and nearly 11 years at JPMorgan Chase & Co in roles including Treasury Associate and Executive Director.
Will Larson
(CTO)Prior to joining Imprint in 2025, Will was the CTO at Carta and Calm. They were also the Head of Foundation Engineering at Stripe and a Senior Engineering Manager, Infrastructure at Uber.
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