Implementation Engineer, Finout
$150-180k
OTE
3+ days a week in office (Midtown Manhattan, NY)
All-in-one FinOps solution
Open for applications
All-in-one FinOps solution
21-100 employees
Open for applications
$150-180k
OTE
3+ days a week in office (Midtown Manhattan, NY)
21-100 employees
Company mission
To build the ultimate modern-day ERP system.
Role
Who you are
- 2-3 years experience in a technical implementation or customer-facing role, ideally within a SaaS environment
- Comfort with AWS, GCP, and Azure administration
- Strong understanding of APIs, data structures, and integration workflows (e.g., REST, JSON, XML)
- Familiarity with FinOps principles is a plus
- Excellent project management and organizational skills, with the ability to manage multiple implementations concurrently
- Strong problem-solving abilities and a proactive approach to addressing customer needs
- Exceptional communication and interpersonal skills, capable of translating technical concepts to non-technical audiences
- Experience building and leading customer onboarding in a hyper-growth startup a plus
What the job involves
- We are building out a brand new implementation engineering team to ensure our customers are onboarded to the application quickly and comprehensively
- You will play a critical part in ensuring the seamless onboarding of our customers onto our platform post-contract signature
- This role is perfect for someone excited to build processes, take ownership of customer success, and contribute to the growth of a fast-paced SaaS company
- Customer Onboarding:
- Lead and manage the end-to-end customer onboarding process, including initial discovery, configuration, testing, and go-live
- Collaborate with customers to understand their technical requirements, business goals, and workflows, ensuring the platform is configured to meet their needs
- Platform Integration:
- Assist customers in integrating their systems with our SaaS platform via APIs, Cloud Storage, and other data exchange methods
- Troubleshoot and resolve technical issues during the integration process
- Solution Design:
- Customize workflows, data mappings, and system configurations to align with customers’ FinOps processes and objectives
- Provide guidance on best practices to optimize platform usage
- Project Management:
- Act as the primary technical point of contact during the onboarding phase, ensuring timelines, milestones, and deliverables are met
- Proactively communicate progress, risks, and issues to internal stakeholders and customers
- Customer Support and Training:
- Conduct training sessions and provide documentation to empower customers to use the platform effectively
- Offer post-implementation support to ensure a smooth transition to ongoing account management
- Feedback Loop:
- Collect and analyze customer feedback to identify common challenges and potential improvements to the onboarding process
- Partner with Product and Engineering teams to influence platform enhancements and feature development
Our take
Founded in 2021, Finout specialises in FinOps, providing comprehensive tools to manage and optimise cloud costs for companies of all sizes. By integrating with major cloud providers like AWS and Microsoft Azure, Finout offers detailed visibility into cloud spending, enabling efficient cost allocation and optimisation.
The platform stands out for its robust features, including instant tagging and zero-fee cost optimisation, which help businesses reduce cloud expenditures by almost half without the need for coding or tag changes.
The company has successfully expanded its customer base to include major brands like Lyft and Choice Hotels . It has also raised substantial funding which will be used to enhance the platform, grow the team, and continue innovating in the FinOps space.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jan 2025
$40m
SERIES C
May 2024
$26.3m
SERIES B
Total funding: $89.3m
Company benefits
- Private Health Insurance (including Dental , vision and life insurance)
- 401K Plan
- Office Hybrid model - 2 times a week working from home
- Unlimited PTO!
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Roi Ravhon
(CEO)Previously worked through several roles at Logz.io, most recently as Director of Core Engineering.
Asaf Liveanu
(CPO)Worked as a Full Stack Developer for Taboola and Core Product Manager for Logz.io.
Yizhar Gilboa
(CTO)Prior work includes Head of Data Science at Planck and Data Scientist at Zebra Medical Vision.
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