Strategy & Analytics Manager, Stripe

• If you are a rigorous, first-principles thinker who enjoys solving problems from the top-down and bottom-up, eager to drive change and impact through strategy and data, relentless, passionate about helping users and nurturing a high performing team, we want to hear from you
• 10+ years in roles that required a high degree of analytical rigor as typically seen in, but not restricted to, functions like finance, business operations, data analytics, etc. or industries like consulting, banking, etc
• 2+ years in people management (managers or individual contributors) and meaningful experience doing through others (e.g. team lead, project lead)
• 5+ years experience in SQL and range of visualization tools (e.g. Tableau, Looker)
• Experience presenting business and technical content to senior stakeholders, peers and general audiences
• Experience building and managing relationships with cross-functional partners and stakeholders
• Experience solving ambiguous business problems (commercial, operational, organizational) using data and qualitative information from various sources

Desirable

• We are seeking a Strategy & Analytics Manager for Technical Account Management Support & Services (TAMSS) to help drive and enable business performance in the organization
• TAMSS is responsible for the delivery of paid-for support services - users can buy different tiers of support plans, with each tier offering an increasingly white glove, customized service and dedicated Technical Account Manager (TAM) time
• TAMSS sits within global Support Operations at Stripe
• Strategy & Analytics maximizes and accelerates Operations' ability to make Stripe work for our users
• We work cross-functionally with global teams to help run the day-to-day business and articulate and achieve longer term, high effort, high value strategic priorities
• We take a data-driven approach that combines strategy, analytics and operational excellence to help leaders solve their most complex, important issues, while also supporting the planning and operational cadence end-to-end, from strategy to goal-setting to execution
• As the S&A Manager for TAMSS, you will lead a global team of analysts and will partner directly with the global Head of TAMSS to shape and execute on an ambitious strategy
• You and your team will supercharge the TAMSS organization with analytics and observability while building day-to-day operational excellence in this fast-growing function
• This role will partner with cross-functional teams across Operations, GTM, Product, Finance, and Data Science, and will have regular touch points with leadership across Support and across Stripe
• Set the vision and lead the team’s analytics strategy—data, dashboarding, automation (including AI) and tooling—to deliver cutting edge, high impact and streamlined work
• You and your team will identify and surface non-obvious trends in our data and translate them into clear, actionable insights that drive strategy and execution across teams
• Apply an ROI-focused, data-driven lens to all operational decisions and tradeoffs, and promote the adoption of your team’s reporting suite into all core operational processes
• Shape and, at times, directly develop strategy for the TAMSS organization by translating analysis into clear narratives and decision-quality documents that influence senior Operations leaders and Stripe executives
• Drive cross-functional change by partnering with stakeholders across Ops, Product/Engineering, Finance, Data Science, and other teams, building credibility and managing multiple partners simultaneously
• Use persuasive storytelling and strong relationships to align stakeholders and secure buy-in for strategic initiatives
• Establish and optimize a regular rhythm of operations—weekly, monthly, and quarterly reviews—that delivers timely, controlled operational insights and drives continuous efficiency improvements
• Lead end-to-end planning and review processes (near-, medium-, and long-term), producing data-driven analysis that surfaces opportunities, risks, and priorities to inform executive / strategic decision-making
• Enable bottom-up operational planning for TAMSS pillar to align Ops, Finance, and senior leadership on actions that improve automation, scalability, and growth
• Relentlessly uphold Stripe’s high talent bar, leading your team with clarity and context, foster development, and ultimately support Stripes in accomplishing the best work of their careers