Account Manager, Monta
UK & Ireland
£50-60k
Electric vehicle charging platform
Posted today
Electric vehicle charging platform
201-500 employees
Posted today
£50-60k
201-500 employees
Company mission
To empower people and businesses to go (and stay!) electric.
Role
Who you are
- Customer-Centric Mindset: Deep commitment to understanding customer needs and delivering solutions that drive their success
- Retention & Growth Expertise: Proven track record of achieving renewal and expansion targets within a SaaS or software environment
- Relationship Builder: Strong interpersonal skills and the ability to engage effectively with senior stakeholders, including CxOs
- Strategic Thinker: Skilled in account planning and uncovering opportunities for growth within a portfolio
- Problem-Solver: Ability to analyze data and provide actionable recommendations to address customer challenges
- High Adaptability: Strong emotional intelligence and the ability to navigate dynamic, fast-paced environments in a start up
- Industry Passion: Enthusiasm for the e-mobility space and Monta’s mission to revolutionize EV industry
- At least 5 years in account management or similar roles within SaaS, software, or technology sectors. Ideally in the EV, fintech industries or B2B2C experience
- Demonstrated success in driving customer retention, expansion, and building strong stakeholder relationships
- Familiarity with sales and account management frameworks like MEDDICC is a plus
- Proficiency in CRM tools (we use Hubspot) and data-driven account management
- Fluent in other languages is a plus
What the job involves
- As an Account Manager, you will play a pivotal role in driving and supporting our partner’s growth in the EV industry
- You’ll join a collaborative and dynamic Customer Success team, working closely with Sales, Product, and CSMs to provide exceptional service to our valued customers
- Account Management Relationship: Act as the primary commercial point of contact for your portfolio, ensuring customers achieve their business expansion goals through Monta's B2B2C platform
- Retention Strategy: Proactively identify and address customer needs to secure renewal, mitigate risk and maintain long-term partnerships
- Growth & Expansion: Leverage your expertise to uncover opportunities for upselling and cross-selling within the current customer base
- Strategic Planning: Develop tailored account strategies that align with customer goals and Monta’s offerings, driving incremental value for both parties
- Data-Driven Insights: Analyse customer usage trends and performance metrics to identify areas of improvement and recommend solutions
- Relationship Management: Together with Customer Success Managers, build and maintain trusted, long-term relationships with key stakeholders, including CxOs, through regular touchpoints and strategic engagement
- Collaboration & Influence: Partner with internal teams such as Product, Marketing, and Support to deliver a seamless customer experience and resolve challenges efficiently
- Advocacy Building: Turn satisfied customers into advocates by highlighting their success and fostering opportunities for case studies or testimonials
- It’s not just what you do – how your work impacts our products and processes is also important to us
- Besides the tasks you complete, we’ll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time
- Retention Goals: Achieving high customer retention rates through proactive engagement and value delivery
- Collaboration Metrics: Working effectively with Customer Success and cross-functional teams to ensure smooth execution and customer satisfaction
- Expansion Targets: Meeting or exceeding revenue growth goals within your assigned portfolio
- Customer Satisfaction: Building strong customer relationships that lead to high Net Promoter Scores (NPS)
Salary benchmarks
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Recent funding invest further in R&D alongside expanding its partner network.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$84.2m
SERIES B
Sep 2022
$31.6m
SERIES A
Total funding: $136.9m
Company benefits
- Flexible work set-up - Have your preferred workspace and work schedule to fit your needs. We give you the flexibility to choose
- Parental leave - You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives
- We invest in you - We support Monteers with time and resources to attend conferences, start courses and even work on their own projects
- Travel to HQ 3 times a year - Everyone gets the chance to get together in Copenhagen 3 times a year - for our annual summer party, Christmas lunch, and one more surprise
- Monta’s own EVs - We want our Monteers to have the same experience we worked so hard to build. So, we have 2 available EVs in our HQ
- Pension & Health care plan - We want to take care of you now and until your career is over so we offer a pension and health care plan
- Sports & care - Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well
- CO2 offsetting - Starting in 2022, we offset 16 tons of CO2 for current and soon-to-be Monteers
- Gamified office - A joyful and entertaining working space could make all the difference between a person doing okay or thriving at work
Company values
- 😇 Trust & Transparency - Fuel trust, through transparency.
- 💪 Make it Happen - We make it happen with passion and purpose.
- 🎯 Create Impact - Explore the uncharted. Impact the future.
Company HQ
Østerbro, Copenhagen
Articles
Leadership
Casper H Rasmussen
(Co-Founder & CEO/CTO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder, Executive Vice President)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
Diversity, Equity & Inclusion at Monta
- Monta is committed to fostering a welcoming, diverse, and inclusive culture among all Monteers. This commitment aligns with our core values as a company. Our goal is to provide equal opportunities to all employees and job candidates. It is essential to us that every Monteer feels respected, valued, and empowered to perform their best in a fast-paced and high-performance environment.
- Hiring Process: -Avoiding gender-coded language. Using neutral words, or mix between female and male coded words. -Bias workshops for hiring managers, talent acquisition and c-level. This is also done to foster inclusivity. Diverse hiring panel to make sure the candidates have an experience with diverse people inside Monta.
- Meet the team initiatives: We have created the #coffee channel to make sure that all Monteers connect between each other, have time to talk and feel more included Monta by connecting with other Monteers.
- Benefits Alignment: We are continuously reviewing our perks and benefits across all countries are aligned as much as possible keeping DEIB at mind. Making sure that no matter your location, everyone has the same benefits and opportunities at Monta.
- Culture Week: We host a culture week during the year to share each others cultures, music, food, etc. This allows us to better understand each other and to share the excitement of each culture.
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