Account Manager, Monta
UK & Ireland
£50-60k
Electric vehicle charging platform
Job no longer available
Electric vehicle charging platform
201-500 employees
Job no longer available
£50-60k
201-500 employees
Company mission
To provide the best technology solutions for the entire EV charging cycle.
Role
Who you are
- Customer-Centric Mindset: Deep commitment to understanding customer needs and delivering solutions that drive their success
- Retention & Growth Expertise: Proven track record of achieving renewal and expansion targets within a SaaS or software environment
- Relationship Builder: Strong interpersonal skills and the ability to engage effectively with senior stakeholders, including CxOs
- Strategic Thinker: Skilled in account planning and uncovering opportunities for growth within a portfolio
- Problem-Solver: Ability to analyze data and provide actionable recommendations to address customer challenges
- High Adaptability: Strong emotional intelligence and the ability to navigate dynamic, fast-paced environments in a start up
- Industry Passion: Enthusiasm for the e-mobility space and Monta’s mission to revolutionize EV industry
- At least 5 years in account management or similar roles within SaaS, software, or technology sectors. Ideally in the EV, fintech industries or B2B2C experience
- Demonstrated success in driving customer retention, expansion, and building strong stakeholder relationships
- Familiarity with sales and account management frameworks like MEDDICC is a plus
- Proficiency in CRM tools (we use Hubspot) and data-driven account management
- Fluent in other languages is a plus
What the job involves
- As an Account Manager, you will play a pivotal role in driving and supporting our partner’s growth in the EV industry
- You’ll join a collaborative and dynamic Customer Success team, working closely with Sales, Product, and CSMs to provide exceptional service to our valued customers
- Account Management Relationship: Act as the primary commercial point of contact for your portfolio, ensuring customers achieve their business expansion goals through Monta's B2B2C platform
- Retention Strategy: Proactively identify and address customer needs to secure renewal, mitigate risk and maintain long-term partnerships
- Growth & Expansion: Leverage your expertise to uncover opportunities for upselling and cross-selling within the current customer base
- Strategic Planning: Develop tailored account strategies that align with customer goals and Monta’s offerings, driving incremental value for both parties
- Data-Driven Insights: Analyse customer usage trends and performance metrics to identify areas of improvement and recommend solutions
- Relationship Management: Together with Customer Success Managers, build and maintain trusted, long-term relationships with key stakeholders, including CxOs, through regular touchpoints and strategic engagement
- Collaboration & Influence: Partner with internal teams such as Product, Marketing, and Support to deliver a seamless customer experience and resolve challenges efficiently
- Advocacy Building: Turn satisfied customers into advocates by highlighting their success and fostering opportunities for case studies or testimonials
- It’s not just what you do – how your work impacts our products and processes is also important to us
- Besides the tasks you complete, we’ll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time
- Retention Goals: Achieving high customer retention rates through proactive engagement and value delivery
- Collaboration Metrics: Working effectively with Customer Success and cross-functional teams to ensure smooth execution and customer satisfaction
- Expansion Targets: Meeting or exceeding revenue growth goals within your assigned portfolio
- Customer Satisfaction: Building strong customer relationships that lead to high Net Promoter Scores (NPS)
Salary benchmarks
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Alongside this, the company recently partnered with Octopus Fleet to support the expansion of its fleet and energy services. This partnership strengthens Monta's role in large-scale fleet electrification and puts the company in a strong position as demand for reliable EV charging continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$94.3m
SERIES B
Sep 2022
$35.4m
SERIES A
Total funding: $153.3m
Company benefits
- Equity Incentive Plan/Warrant Allocation: We believe that all employees at Monta should be owners of the company and a close part of the journey we are on - therefore, all are offered to be part of the plan.
- Parental leave: You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives.
- Growth & Development: We offer support to attend conferences, take courses, and even work on your own projects so you can be the best version of yourself.
- HQ Visits: You will get the chance to join us in our Copenhagen HQ for our Strategy Days to spend valuable (and fun!) time face-to-face with your colleagues.
- EV Rental: What better way to understand what we work so hard on every day than by borrowing one of the two EVs we have in HQ?
- Pension & Healthcare: We want to make sure you’re taken care of now and in the future, so we offer a pension and health care plan.
- Fun Workspace: We appreciate the balance necessary for you to thrive, so whether you’re working from one of our comfy sofas or taking a well-deserved foosball table break, we know your next big idea can come from anywhere.
- Sports & Recreation: Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well.
Company HQ
Metropolzonen
Leadership
Casper H Rasmussen
(Co-Founder & CEO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
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