Senior Sales Support Associate, Equinix
$53-88k
Listed salary range applies to US candidates only, and is partially dependent on location. Plus bonus
Digital infrastructure company
Be an early applicant
Digital infrastructure company
1001+ employees
Be an early applicant
$53-88k
Listed salary range applies to US candidates only, and is partially dependent on location. Plus bonus
1001+ employees
Company mission
To provide finance, manufacturing, transport, government, and healthcare organizations a cloud-first world.
Role
Who you are
- 3+ years experience preferred
- Bachelor's degree preferred
What the job involves
- The Senior Sales Support Associate works closely with large and complex customers and sales reps and delivers value by providing proactive and reactive sales support
- Pre-Sales Administration and Transactions Coordination
- Coordinates all pre-sales activity for large, strategic customers (Large, Alliance, GAM and/or Major accounts in region)
- Solves complex issues by engaging internal support teams
- Takes on SSA Lead role from Hub for countries without SSAs
- Provides ongoing dedicated Sales Support to local Sales team (AMER)
- Provides input for Hub Quote-to Cash calls on issues to escalate (AMER)
- Ensures SFDC is up to date at Account, Opportunity, and Case level for supported Sales Team
- Monitors and manages Case workload, identifying areas where caseload can be reduced or balanced with other SSAs
- Owns outside projects (defining, reporting on, and driving to completion) to improve SSA role
- Customer Engagement
- Participates in face-to-face customer meetings as trusted pre-sales advisor together with Sales
- Prepares and presents Operations part of QBR
- Gathers customer feedback on Equinix processes and identifies improvement opportunities to increase customer satisfaction
- Understands future customer builds and timing
- Handles Customer escalations and works cross- functionally to resolve them
- Complex Deal Support
- Reviews pipeline with Sales rep and identifies deals to work on
- Project manages multi-country deals engaging local SSAs
- Coordinates deal requirements with cross-functional deals to structure deal upfront
- Data Integrity
- Leads data improvement initiatives for country or region (Siebel, SFDC)
- Uses management reports to define corrective actions (Billing)
- Proactively cleans up data on committed opportunities
- Process and Policy adoption and reinforcement
- Monitors Sales compliance to policies in Sales Support
- Flags non-compliance to management
- Participates in cross-functional workshops to represent Sales Support
- Acts as a SME for tool or process
- Gathers input for Business Requirement documents
- Participates in UAT testing
- Creates and/or delivers process and policy training to Sales Teams as needed
Our take
Equinix is a veteran player in the digital infrastructure market, connecting industry-leading organizations in finance, manufacturing, retail, transportation, government, healthcare, and education.
The company provides a range of services within the categories of digital, support, data center, and interconnection, with capabilities including, for example, simplifying hybrid cloud deployments or securing on-site deployments. It has an extensive range of partners, granting its clients access to a vast range of industry-leading technologies atop its own offerings.
With a wide global presence, Equinix has secured a path to continued success by its ability to keep abreast of developments in the space. The company is comfortably positioned to remain a robust and leading player across multiple growth avenues and can be expected to make more smart developments and partnerships in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Equinix employees receive excellent health care and counseling plans that vary by country to ensure the well-being of you and your family. We offer paid vacations and holidays and encourage community involvement year-round via volunteer opportunities
- Spending time with your loved ones and taking care of your family are important. Equinix provides a range of country-specific programs that ensure you have the resources needed to thrive and manage your family’s needs
- Equinix offers different programs to help you build your financial security, make charitable donations and seek additional education. In many countries we also offer a flexible employee stock purchase plan
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Charles Meyers
(President & CEO (Not Founder))Former Senior Associate at Booz Allen & Hamilton, President and COO at BellSouth.net, and VP of Business and Corp Development at Internet Security Systems. Before becoming CEO of Equinix, they were a Senior Technology Executive and Fitness Entrepreneur at Life Restorations LLC and Group President of Messaging and Mobile Media at VeriSign.
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