Customer Engineer/Enterprise Account Manager, Poggio Labs

• 5+ years of experience in a relevant role (Sales Engineering, Solutions Engineering, Account Management, Customer Success, Solution Architecture, or Customer Engineering)
• Experience working with or selling to large global revenue organizations with understanding of enterprise sales processes
• Technical inclination with ability to learn new technologies quickly
• Strong communication skills, especially for technical presentations
• Ability to speak fluently with both technical stakeholders and business executives
• Organized approach to work, managing concurrent opportunities effectively
• Entrepreneurial mindset to think big and deliver simple solutions while learning new skills
• Experience with sales technologies, CRMs, and sales enablement platforms

Desirable

• As a Customer Engineer at Poggio, you'll be responsible for working hand-in-hand with our top accounts to power their ongoing success with Poggio, creating our customer success strategy to deliver a repeatable world-class customer experience
• This role combines technical expertise with an enthusiasm for how revenue organizations operate at scale, and will see you architect the customer journey, defining best practices from pre-sales through renewal
• You’ll be responsible for mapping our customers’ goals into Poggio, and ensuring that it translates into demonstrable and measurable real world outcomes
• You'll work closely with our leadership team, owning the creation and evolution of our customer engagement strategy, which influences how we deliver world-class customer outcomes at scale
• Partner with the sales team to understand customer organizations, priorities, and success metrics
• Work with sales and the customer to understand business challenges, goals, and potential use cases, translate them into their Poggio workspace configuration
• Ensure seamless handoff from sales to post-sales by setting clear expectations and defining success plans that map to customer priorities and business outcomes
• Serve as primary point of contact post-sale, building trusted relationships with key stakeholders and decision makers
• Provide first-line support, proactively identifying potential problems before escalation
• Drive product adoption through ongoing training, enablement, and strategic guidance
• Advocate for customers internally, working cross-functionally to resolve issues and influence roadmap
• Own customer retention, renewal strategy, and identify expansion opportunities for sales
• Lead account strategy discussions, aligning customer needs with our business goals
• Provide executive-level reporting on how customers are deriving value from Poggio and new opportunities for increasing that value across all customers