Implementation Engineer, Yotpo
3 days a week in office
eCommerce marketing platform
Be an early applicant
eCommerce marketing platform
501-1000 employees
Be an early applicant
3 days a week in office
501-1000 employees
Company mission
Yotpo's mission is to provide brands with everything they need to create winning customer experiences, from discovery to purchase.
Role
Who you are
- Experience in a technical go-to-market role such as Solutions Engineer, Technical Account Manager, or similar, with a track record of successful project delivery and client satisfaction
- Hands-on experience with web technologies (JavaScript, HTML, CSS, SQL) and APIs, particularly within the SaaS or eCommerce space. Experience with Python is a plus
- Excellent organizational and interpersonal skills with the disposition to work independently, take ownership of projects and initiatives to see them through to completion, and prioritize and manage multiple tasks simultaneously
- Ability to anticipate challenges and proactively communicate their implications to all stakeholders (technical, non-technical, internal, external) to manage expectations and mediate escalations
- Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical stakeholders
What the job involves
- Yotpo is the leading retention marketing platform, empowering businesses to grow and thrive in the fast-moving age of eCommerce
- We are looking for a dynamic Implementation Engineer who can blend technical expertise with strong client-facing skills to enable the long-term success of our brands
- As a Implementation Engineer at Yotpo, you will be our clients’ technical expert, guiding them through the implementation and optimization of our product suite
- Your role is essential for installing confidence in our merchants and ensuring they can leverage Yotpo’s solutions to drive their business goals
- You will own the technical onboarding process for new clients, ensuring seamless integration with Yotpo’s platform and overseeing any issues that arise during implementation through to resolution
- Customize technical solutions to meet a client’s business needs, balancing tailored advice on best practices and optimization with development resources and project timelines
- Bridge the technical-business gap with your clients by partnering with high-level business stakeholders to understand their strategic vision for their brand’s e-commerce strategy and then guiding their technical counterparts to transform that vision into reality
- Validate integration progress and data transference by working with our data teams and scripting tools
- Diagnose and resolve complex technical issues, working closely with our Support, Product, and R&D teams to ensure that the resolution provides a short-term fix and long-term stability
- Communicate client feedback and product enhancement requests to internal teams, contributing to continuously improving Yotpo’s offerings based on market trends
- Partner with Sales, Sales Engineering, Partners, and Customer Success teams to ensure a unified approach to client management
Our take
The retail sector is continuing its decisive pivot towards eCommerce, creating a vast and growing market for innovative eCommerce tools and software. Yotpo is a SaaS-based eCommerce marketing startup offering integrated data-driven loyalty, SMS marketing, and review solutions, amongst others, on a single platform.
The company has already secured strategic partnerships with major eCommerce platforms including Shopify, Salesforce, and Adobe. In a sector where the breadth of reach is key, it is wise to deepen existing partnerships and continue with new acquisitions - both of which appear to have remained a priority for Yotpo alongside the launch of its eCommerce Retention Marketing Platform in 2023.
Its focus on a single platform and integrated experience is likely to be a success, as the spate of new eCommerce tools is creating a real need for streamlined and optimized management as the sector develops. If Yotpo can become the one-stop shop of choice for vendors of all sizes, it stands to capitalize well on the growing eCommerce sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2021
$30m
LATE VC
Mar 2021
$230m
SERIES F
Total funding: $435.1m
Company benefits
- Private healthcare, dental and optical included
- Pension contribution
- Voluntary death in service policy
- Cycle to work scheme
- Generous PTO, volunteer days, holidays and flex days
- Individualized career development, rewards and recognition
- Wellness and philanthropic programming and events
- Hybrid work model
Company values
- Glow Up
- Make the World Better
- Flex
- Bring Your Whole Self
- Casual Everyday
- Passionate
Company HQ
Hudson Square, New York, NY
Articles
Leadership
Tomer Tagrin
(CEO)Served for 2 years in the Israeli Defense Force, then founded Ikick and worked as a Chip Design Developer for Intel. Started working as a Contributor for The Next Web in 2010, and co-founded Yotpo in November 2010.
Omri Cohen
(COO)Served in the Israel Defence Forces for 2 years and then went on to become a student at the ASIC Team at Essence Security. Left after 1 year to co-found Yotpo.
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