Operations Analyst, Freenow
1 day a week in office
Multi-service ride-hailing app
Be an early applicant
Multi-service ride-hailing app
1001+ employees
Be an early applicant
1 day a week in office
1001+ employees
Company mission
To make urban mobility safe, reliable, accessible and sustainable for all.
Role
Who you are
- This position is ideal for someone who enjoys problem-solving, working with data, and supporting how operational decisions are made through data and analysis
- Degree (Level 7 or above) in Business, Data Analytics, Operations, or a related field
- Strong analytical skills with proven experience in SQL and data visualisation tools (Tableau, Metabase)
- Advanced proficiency in Excel (pivot tables, lookups, complex formulas)
- Experience with CRM and ticketing platforms such as Zendesk
- Experience working with operational datasets or support workflows in a fast-paced environment
- Familiarity with workflow management tools (JIRA, Confluence, Slack)
- Detail-oriented with a proactive problem-solving mindset
- Excellent written and verbal communication skills
- Knowledge of regulatory and compliance processes within the transport or mobility sector is an advantage
- Excellent communication and interpersonal skills, with the ability to interact professionally and empathetically with a diverse group of individuals in person
- Fluency or a good working knowledge of any other foreign language, particularly Hindi and/or Urdu
- Familiarity with the transportation or technology industry, particularly within the Dublin/Irish context, is an advantage
What the job involves
- FREENOW, now part of Lyft, is Europe’s leading multi-mobility platform. We are on a mission to make urban transportation smarter, safer, and more efficient for drivers and passengers alike. We are seeking an Operations Analyst to join our Operations team in Dublin
- In this role, you will work closely with operations and compliance teams to support data-driven operations, accurate documentation, and efficient operational processes
- Analyse driver operations by querying operational datasets using SQL, focusing on KPIs such as acceptance rates, cancellations, utilisation, and onboarding activity
- Build and maintain operational reports and dashboards using Tableau, Metabase, Excel, and Google Sheets to provide actionable insights for local and central teams
- Support operational planning by identifying trends, patterns, and volume changes in driver activity and support demand
- Monitor driver documentation and onboarding workflows using internal driver management tools, supporting compliance and data accuracy
- Manage and review operational tickets and driver interaction records in Zendesk, ensuring issues are logged, tracked, and escalated appropriately
- Collaborate with product and engineering teams via Jira and Confluence to support operational improvements, feature rollouts, and issue resolution
- Act as a liaison supporting communication between driver operations, compliance, product, and customer support teams, ensuring effective communication through Slack and Google Workspace
- Contribute to documentation and continuous improvement of operational processes and reporting standards
Our take
Freenow is a multi-mobility app that's working to make getting around cities safer, faster, and more convenient. The platform puts safety first, connecting passengers with thousands of experiences, vetted drives across Europe. The app offers seven different ways to travel in one place, making it easy to choose the best option for any journey - whether that's a quick work commute, an airport run, or even a night out.
Freenow has a strong European footprint and is focused on working with professional taxi drivers rather than just ride-share amateurs. The service operates in over 180 cities across nine countries and has pickups points at 50 airports. Taxis arrive in an average of four minutes, and the whole experience is cashless, letting users travel like locals.
Recently, the company was acquired by Lyft in an impressive cross-marekt usage, the Lyft app was opened 4.6M times in Freenow's marekt since earl 2024, while Freenow was used 1.2M times in Lyft's territory. This merger could double Lyft's addressable market to over 300B trips per year. Freenow CEO Thomas Zimmermann and his team will continues leading operations across their nine countries and for users, this means the platform should get even better as both companies integrate their technologies and strengths to serve customers worldwide.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2014
$50m
SERIES C
Dec 2012
$30m
SERIES B
Total funding: $97m
Company benefits
- Sabbatical leave: Get rewarded for you rhard work with a sabbatical after two years.
- Employee assistance program: Your wellbeing is our priority, anonymous external support is always available.
- Welcome & anniversary gifts: We'll send you a little something to celebrate these special occasions.
- Mobility benefits card: Get from A to B on us. Every month you'll get a mobility budget to try out different transport options.
- Flexible work options: Work as you are and where you want with flexible hours and remote opportunities.
- Talent development: Your growth is important to us. Progress your career with dedicated training courses and regulars development check-ins.
- Birthday off: Celebrate in style with an extra dy off each year.
- Remote work within the EU: Work up to 20 business days every 6 months from all countries in the European Union & Switzerland.
Leadership
Thomas Zimmermann
(CEO)Previously VP of Marketing and Operations at IONIQ Group, CMO at Goodgame Studios, Online Advertising Lecturer at macromedia hochschule für medien und kommunikation.
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