Customer Success Manager, AssemblyAI
$120-150k
OTE
AI-powered audio/video-to-text converter
Be an early applicant
AI-powered audio/video-to-text converter
21-100 employees
Be an early applicant
$120-150k
OTE
21-100 employees
Company mission
To make state-of-the-art AI models accessible to developers and product teams at an extremely large scale through a simple API.
Role
Who you are
- Have 3+ years of experience as a Customer Success Manager, Account Manager, Solutions Architect, Sales Engineer, or Technical Consultant
- Preferred experience working with SQL, Python, React, and web development frameworks
- Familiarity with AI/ML tools is a strong plus
- Passion for AI technology and a strong desire to apply it to real-world customer challenges
- Ability to proactively identify opportunities for Speech AI integration and create detailed execution plans
- Are willing to wear many hats, passionate about unblocking issues for customers, and excited about problem-solving
- Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership
What the job involves
- We’re looking for a Customer Success Manager to join our Success team and ensure customers have an outstanding experience throughout their journey with AssemblyAI
- From onboarding to use case realization to exploring frontier use cases, you will work directly with customers to implement our Speech AI models and apply them to their current and future product features
- You will use your customer and technical expertise to plan and execute on customer’s overall needs with Speech AI, helping them choose the right plans, models, and use cases
- As part of our GTM team, you’ll collaborate with Sales, Success, and Product to ensure customers get the most out of our products and their feedback drives our future product roadmap
- Your creativity and problem-solving skills will be key in finding unique solutions for each customer’s needs
- Additionally, you will play a pivotal role in ensuring customers are on the right plan and commercial agreement for their use cases with AssemblyAI
- Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI
- Evaluate customer use cases and proactively identify opportunities to integrate Speech AI into their product roadmaps
- Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support
- Lead commercial and project meetings, focused on demonstrating the value of our Speech AI capabilities
- Drive growth in customer usage of the API across varying product offerings and end customer use cases
- Build strong connections with our customers to ensure their long-term success with our platform
- Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap
Our take
Audio has become central to many products on the internet, from the explosive uptake of Zoom to the inclusion of audio and video messaging features on dating apps. In this vein, AssemblyAI has developed AI models for transcribing, understanding and analyzing audio and video data.
Between the summers of 2021 to 2022, AssemblyAI saw the number of developers building with its APIs grow by over 1000%, with customers ranging from start-ups like Veed to global enterprises including NBC Universal and Spotify. Coupling this with a strong in-house pedigree - from the likes of DeepMind, Google Brain and Meta AI - AssemblyAI is undoubtedly positioned for an exciting future.
The company recently raised funding which will be used to scale up its efforts; accelerating its product roadmap whilst building an even better AI infrastructure to speed up AI research and inference engines.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2023
$50m
SERIES C
Jul 2022
$30m
SERIES B
Total funding: $113.2m
Company benefits
- Home office improvement - $1,000 to improve your home office however you'd like. We want to make sure you're set up to do your best work
- Equity - Startups are hard, and we want our team members to have skin in the game. As an early employee for a fast-growing startup, you'll receive a generous equity grant
- 100% paid premium healthcare - We offer premium healthcare plans that are 100% covered for you and your family, which employees are eligible for on their first day
- Unlimited PTO - We offer a flexible PTO policy and encourage our employees to take time off when necessary to recharge and prevent burnout
- Annual team retreats - We have team retreats 2-3 times per year in amazing locations to get to know one another in person, collaborate, and bond as a team
- Fully Remote Team - We want to hire the best people at AssemblyAI, regardless of location. Our remote-first culture allows employees to work from anywhere in the world autonomously
- Flexible schedule - Strong teams are built on mutual trust and accountability. We want to set up our team for success, and believe in giving our employees ownership over their work and schedules to operate at their highest potential
Company HQ
Inner Sunset, San Francisco, CA
Articles
Leadership
Dylan Fox
(CEO)Previously founded and acted as CEO for YouGive1. Experience as Senior Software Engineer for Cisco and as a Lead Research Assistant for NDP Consulting.
Share this job
View 2 more jobs at AssemblyAI