Customer Success Manager, AssemblyAI
$120-150k
OTE
Speec AI models to automatically recognize and understand speech
Job no longer available
Speec AI models to automatically recognize and understand speech
101-200 employees
Job no longer available
$120-150k
OTE
101-200 employees
Company mission
To create new, superhuman Speech AI models that will unlock entirely new classes of applications and products to be built leveraging voice data.
Role
Who you are
- Have 3+ years of experience as a Customer Success Manager, Account Manager, Solutions Architect, Sales Engineer, or Technical Consultant
- Preferred experience working with SQL, Python, React, and web development frameworks
- Familiarity with AI/ML tools is a strong plus
- Passion for AI technology and a strong desire to apply it to real-world customer challenges
- Ability to proactively identify opportunities for Speech AI integration and create detailed execution plans
- Are willing to wear many hats, passionate about unblocking issues for customers, and excited about problem-solving
- Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership
What the job involves
- We’re looking for a Customer Success Manager to join our Success team and ensure customers have an outstanding experience throughout their journey with AssemblyAI
- From onboarding to use case realization to exploring frontier use cases, you will work directly with customers to implement our Speech AI models and apply them to their current and future product features
- You will use your customer and technical expertise to plan and execute on customer’s overall needs with Speech AI, helping them choose the right plans, models, and use cases
- As part of our GTM team, you’ll collaborate with Sales, Success, and Product to ensure customers get the most out of our products and their feedback drives our future product roadmap
- Your creativity and problem-solving skills will be key in finding unique solutions for each customer’s needs
- Additionally, you will play a pivotal role in ensuring customers are on the right plan and commercial agreement for their use cases with AssemblyAI
- Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI
- Evaluate customer use cases and proactively identify opportunities to integrate Speech AI into their product roadmaps
- Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support
- Lead commercial and project meetings, focused on demonstrating the value of our Speech AI capabilities
- Drive growth in customer usage of the API across varying product offerings and end customer use cases
- Build strong connections with our customers to ensure their long-term success with our platform
- Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap
Our take
Audio has become central to many products on the internet, from the explosive uptake of Zoom to the inclusion of audio and video messaging features on dating apps. In this vein, AssemblyAI has developed AI models for transcribing, understanding and analyzing audio and video data.
Between the summers of 2021 to 2022, AssemblyAI saw the number of developers building with its APIs grow by over 1000%, with customers ranging from start-ups like Veed to global enterprises including NBC Universal and Spotify. Coupling this with a strong in-house pedigree - from the likes of DeepMind, Google Brain and Meta AI - AssemblyAI has built the foundations for a very exciting future.
And with funding under its belt, the company is scaling up its efforts; accelerating its product roadmap whilst building an even better AI infrastructure to speed up AI research and inference engines.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2023
$50m
SERIES C
Jul 2022
$30m
SERIES B
Total funding: $113.2m
Company benefits
- Home office stipend: We invest in our people first and offer competitive salaries across all roles andEvery new team member gets U$1,000 to improve their home office. We want to make sure everyone has the setup to do their best work. locations
- Equity: We want our team members to have skin in the game and an opportunity to see long-term returns on the hard work they are putting in. To that end, every team member receives a generous equity grant
- Premium benefit offerings: We offer premium medical, dental, and vision plans and cover up to 100% of the premiums for both the employee and their family. We also offer opportunities to contribute to an HSA or FSA, short-term and long-term disability coverage, and life insurance
- Unlimited PTO: We offer a flexible PTO policy to all team members and encourage everyone to take time off to recharge, do something fun, and spend time with loved ones
- Team offsites: We have team and company-wide retreats in amazing locations to give everyone an opportunity to meet in person, collaborate, and build working relationships that make us a better team
- Global remote team: We hire the best person for the job, regardless of location. Our remote-first culture allows team members to make an impact from anywhere in the world
- Diversity and inclusion: We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal-opportunity workplace
- Flexible schedule: Strong teams are built on mutual trust and accountability. We believe in giving our team members ownership over their work and a flexible schedule to allow them to operate at their highest potential
Company HQ
Inner Sunset, San Francisco, CA
Leadership
Dylan Fox
(Founder & CEO)Previously founded and acted as CEO for YouGive1. Experience as Senior Software Engineer for Cisco and as a Lead Research Assistant for NDP Consulting.
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