Customer Support Representative, Planet

• The ideal candidate will be a creative, curious, and proactive problem-solver that will be able to quickly gain an understanding of the Planet organizational structure, internal applications, and standard support processes
• Experience working as a customer support representative or similar role
• Bachelor's degree in Computer Science, Computer Engineering, or equivalent combination of technical education and work experience
• Experience in handling technical issues with ability to use problem solving mechanisms
• Excellent written and verbal communication skills
• Ability to maintain a professional demeanor
• Ability to work independently, as well as contributing as a team player
• Ability to multitask, prioritize, and manage time effectively with attention to detail
• Ability to travel as necessary to client sites

Desirable

• The Customer Support Representative will be responsible for triaging and assisting with inbound support requests, including ticket assignments and handovers, for Planet customers, partners, and field teams
• This includes handling administrative issues and assigning technical issues to the appropriate Technical Support Engineer
• This is a customer-facing role in a very collaborative environment and therefore requires excellent interpersonal skills
• Provide support to Planet customers, partners, and field teams via email, phone, chat, or in person (as necessary)
• Meet/exceed key performance indicators to drive quality and overall customer satisfaction
• Oversee triage and dispatching of inbound requests for technical support
• Provide assistance for administrative requests such as password reset, user management, and sales opportunities
• Build excellent relationships with partner teams including engineering, customer success, sales, and product management
• Participate in projects that improve the efficiency, quality, and overall customer experience with Planet products and services

• Deadline: August 20, 2026 by 11:59p / 23:59 CET