Business & Partner Operations Manager, Monzo
$136-175k
+ Equity
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
$136-175k
+ Equity
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You have experience managing Fintech partnerships and business operations
- You are SQL proficient, analytical and make data driven decisions
- You love solving complex problems and have a track record of managing performance and SLAs
- You have built strong relationships and collaborate with partners to reach alignment and resolve issues
- You can drive clarity amidst ambiguity and focus on the things that matter
- You are organized and have managed complex projects with multiple stakeholders
- You are familiar with regulations and compliance requirements within consumer banking
What the job involves
- We're looking for a proactive and experienced Business and Partner Operations Manager to join our growing team
- In this role, you'll be at the heart of our operations, ensuring everything runs smoothly, both internally and with our incredible partners
- Think of yourself as the central connector, optimizing how we work and nurturing the relationships that help us deliver our products and services seamlessly
- You'll get to identify opportunities, solve problems, and implement solutions that genuinely move the needle for our business and our customers
- Manage Partnerships: You'll oversee the full journey of our partner relationships, from their initial onboarding and integration to ongoing support and performance reviews
- Partner Bank: Serve as the primary point of contact for all issues touching our Sponsor Bank, and own the resolution of these issues, including prioritizing, problem solving, seeking alignment internally and externally
- Strategic Initiatives: You'll dive into our current processes – from how customers onboard to how transactions are handled – and find ways to make them even better, more efficient, and more compliant
- Payment Operations: Leverage data to troubleshoot payment issues and implement solutions to optimize efficiency and performance
- Reporting & Analysis: You'll create clear reports and dashboards, turning data into actionable insights that help our leadership make informed decisions
- Cross-functional collaboration: Partner with technical and non-technical stakeholders to launch new products, develop Bank approval plans, and build new processes to optimize our partnerships
Application process
- Our interview process involves four main stages:
- Recruiter Call (30mins)
- Initial Call (30 mins)
- Take Home Task (to be completed within 7 days)
- X3 final interviews via Google Meet (45 mins each)
- Our average process takes around 2-3 weeks but we will always work around your availability
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$462.8m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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