Director of Revenue Operations, Gorgias
The conversational AI platform for eCommerce
Job no longer available
The conversational AI platform for eCommerce
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- Extensive experience in Revenue Operations, Sales Operations, or related roles within a B2B environment, with 3+ years in a leadership capacity
- Experience in a B2B SaaS company and E-Commerce is strongly preferred
- Proven track record of success in optimizing revenue operations, driving revenue growth, and fostering a data-driven culture
- Strong proficiency in GTM systems such as HubSpot, Gong, Vitally, Salesforce, etc., with experience in implementing and optimizing these tools
- Excellent analytical skills with the ability to leverage data insights to inform decision-making and drive continuous improvement
- Demonstrated experience in leading cross-functional projects and initiatives, showcasing your ability to facilitate collaboration and achieve shared objectives
- Exceptional communication skills, both written and verbal, with the ability to articulate complex concepts and strategies clearly to a diverse range of stakeholders
What the job involves
- The RevOps team is the backbone of Gorgias’s GTM team, ensuring the seamless alignment of sales, marketing, partnerships, and customer success teams
- With a focus on optimizing the customer journey, our mission is to drive cohesive, data-driven strategies across all go-to-market (GTM) activities
- As Gorgias continues to innovate and introduce new product lines, the RevOps team is pivotal in setting every GTM team up for success, directly contributing to our common revenue goals
- As the Director of Revenue Operations, you will lead our RevOps team to drive strategic initiatives, foster cross-functional collaboration, and enhance organizational efficiency
- Reporting directly to the Chief Revenue Officer, you will play a pivotal role in navigating our transition to an AI-powered customer experience platform
- Your focus will be on leading change management, driving data-driven decision-making, and fostering a culture of excellence and collaboration across the organization
- Develop and execute a comprehensive revenue operations strategy aligned with company goals, focusing on optimizing the customer journey and achieving revenue targets
- Establish and track key performance metrics and benchmarks to measure the effectiveness of GTM teams and identify areas for continuous improvement
- Create and execute a quarterly RevOps roadmap, addressing quantitative and qualitative challenges while communicating progress and outcomes to stakeholders
- Lead and mentor the RevOps team, including analysts and managers, fostering a culture of collaboration, innovation, and professional development
- Collaborate with cross-functional teams, including sales, marketing, partnerships, customer success, and finance, to ensure alignment and efficiency in achieving go-to-market objectives
- Uphold high data quality standards across the organization, ensuring data relevance, accuracy, and reliability to support strategic decision-making
- Drive the adoption and optimization of core GTM systems such as HubSpot, Gong, Vitally, and Salesforce, ensuring each team has the necessary tools for success
- Lead cross-functional projects and initiatives, facilitating collaboration and achieving shared objectives across teams
- Evaluate new product launches and initiatives, driving rapid iteration and improvement based on identified gaps and opportunities
- Foster a culture of excellence, collaboration, and continuous learning within the RevOps team and across the organization
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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