Customer Success Manager, Athelas
$135-155k
+ Equity
Remote patient monitoring platform
Job no longer available
Remote patient monitoring platform
201-500 employees
Job no longer available
$135-155k
+ Equity
201-500 employees
Company mission
Athelas' mission is to bring simple, life-changing healthcare products to people around the globe to provide remote patient monitoring systems to the healthcare sector.
Role
Who you are
- 3-4+ years of experience in a customer success or account management role, preferably in a SaaS or subscription-based business model
- Experiential knowledge working with healthcare systems or healthtech strongly preferred
- Knowledge of CRM and customer success tools, such as Salesforce
- Excellent communication and collaboration skills with the ability to build strong relationships with customers and internal teams
- Strong problem-solving skills with the ability to identify customer challenges and develop creative solutions
- Familiarity with customer success metrics and KPIs, including adoption, retention, and expansion
- Ability to manage multiple projects and priorities in a fast-paced, dynamic environment
- Learning and growth mindset
What the job involves
- In this role, you will be responsible for ensuring the success and satisfaction of our clients and their teams throughout their entire customer journey.
- You will work closely with our customers caregivers, security teams and executive decision makers to understand their business objectives and challenges, and collaborate with internal teams to develop and execute plans that drive success
- Build and maintain strong relationships with customers, serving as their primary point of contact for all post-sale activities
- Understand customer objectives and challenges, and develop plans to help them achieve their goals using our product
- Collaborate with cross-functional teams, including product management, sales, marketing, and support, to ensure customer success and satisfaction
- Develop and execute customer success plans that align with customer objectives and drive value and ROI
- Monitor and measure customer success metrics, including adoption, retention, and expansion, and identify areas for improvement
- Advocate for customers internally, providing feedback to product management and other teams to ensure customer needs are met
- Manage customer escalations and work to resolve issues in a timely and effective manner
- Conduct regular business reviews with customers to ensure alignment and drive continued success
- 25-30% travel required
Our take
Gathering data on patients is vital to provide healthcare workers with the information that they need to reduce repeat hospitalizations, but retrieving such data requires patient monitoring through expensive medical equipment. This ultimately reduces spaces in hospitals and clinics when patients could otherwise be cared for from home, presenting an increased demand for remote patient monitoring (RPM) technology.
Athelas develops RPM hardware and software platforms, helping the healthcare industry monitor the health data of patients without the need for them to be present in hospitals or clinics. The company's solutions include remote devices for blood diagnostics, sensor-driven pillboxes, and glucometers, which connect through software applications for doctors, EHR integrations, and a unified RPM platform.
Whilst the company faces competition from other RPM platforms, Athelas stands out by providing a comprehensive range of hardware monitoring devices and software applications, ultimately contributing toward an all-in-one RPM ecosystem. The company reports that its solutions have resulted in a 30% increase in patient engagement and a 20% reduction in hospitalizations and ER visits. A merger with fellow healthcare infrastructure unicorn Commure in 2023 will combine both companies' fast-growing revenue lines and promise a lucrative future Athelas.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2022
$60m
SERIES B
Aug 2021
$72m
SERIES B
Total funding: $156.2m
Company values
- Relentlessly Resourceful - There is no task that is too big to solve - we will try to use every resource at our disposal to get the job done
- Extreme Ownership - We all take on serious end-to-end responsibility of products and services. Our teammates all pride themselves on being real owners within the company
- Patients Drive Product - We make our product decisions based on what’s best for the patients. Period
- Say Yes before No - As a team we always try to find solutions before saying no. As a company our goal is to create new products and services that drastically improve healthcare. That requires saying yes before no
- Embrace the Adventure - We love all the fun that comes with building companies and products. We all embrace the adventure of being here and are ready for whatever comes our way
- Collective Success - We focus on collective success as a team. We are great teammates to each other and great partners to our customers
Company HQ
Jackson Park, Mountain View, CA
Articles
Leadership
Tanay Tandon
(CEO)Experience as Software Developer and Engineer for Trringg Systems, Clipped.me and Wit.ai. Researcher for the AI Department of Stanford University from 2013 to 2016.
Deepika Bodapati
(Co-founder)Experience as Researcher for the NASA Ames Research Center. Researcher at the Multimodality Molecular Imaging Lab (MMIL) of Stanford University from 2010 to 2015.
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