Senior Manager of Client Success, Hello Heart
Tribal Accounts
$140-160k
Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity
More information about location
Cardiovascular health technology company
Job no longer available
Cardiovascular health technology company
501-1000 employees
Job no longer available
$140-160k
Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity
More information about location
501-1000 employees
Company mission
To change the way people care for their hearts.
Role
Who you are
- This position is ideal for someone passionate about advancing health equity, energized by building trusted relationships, and skilled at driving client success in diverse healthcare environments
- 4+ years of customer success, account management, or healthcare program management experience in population health, digital health, or healthcare
- Strongly preferred: direct experience working with Tribal Nations, Tribal health systems, or Indian Health Service programs
- Demonstrated ability to build trust-based relationships across diverse stakeholders, including community health workers, Tribal councils, and senior leadership
- Knowledge of health equity, social determinants of health, and healthcare challenges in Tribal communities
- Proven success driving client engagement, retention, and satisfaction in mission-driven settings
- Excellent communication, facilitation, and presentation skills with sensitivity to cultural context
- Entrepreneurial, adaptable, and thrives in fast-paced environments; start-up experience highly preferred
- Highly organized and detail-oriented, with the ability to manage multiple priorities
- Willing to travel 40%, with flexibility to visit rural or reservation-based communities
What the job involves
- The Senior Manager, Client Success Manager (CSM) for Tribal Accounts is a critical member of the Hello Heart Customer Success team
- This role leads with purpose by supporting Tribal Nations and their communities, ensuring Hello Heart’s solutions deliver measurable health improvements and a culturally respectful client experience
- Manage end-to-end ownership of Tribal client accounts, including adoption, engagement, retention, and growth
- Build and sustain trusted partnerships with Tribal leadership, councils, and community health representatives, ensuring respect for Tribal sovereignty and cultural values
- Develop customized engagement and adoption strategies tailored to the unique needs of Tribal communities, rural populations, and Tribal health systems
- Collaborate with Tribal health programs, Indian Health Service (IHS), and other community-based organizations to ensure alignment with health goals and program requirements
- Act as a trusted advisor and advocate for clients, helping them achieve their health improvement, member engagement, and program sustainability objectives
- Partner closely with Hello Heart’s product and clinical teams to bring the Tribal client perspective into product roadmap planning, championing new offerings that improve outcomes for underserved populations
- Own all aspects of renewals, revenue retention, and account growth while ensuring a positive and mission-aligned client experience
Our take
Heart disease is the leading cause of death across the US, yet many of the factors contributing to this - such as hypertension - are avoidable. Hello Heart is a medical tech company that helps its users achieve lifestyle changes that will reduce their risk of heart disease, using artificial intelligence, behavioral science, a digital coaching app and connected monitoring tools.
Hello Heart is offered as a service to individuals via its app, as well as to employers and insurers who can offer it as a perk. While other solutions exist, Hello Heart is somewhat unique with its membership of the American Heart Association's Innovator's Network, giving its solution a great deal of credibility compared to its rivals.
Indeed, Hello Heart drives down healthcare costs by almost $2,000 a year per user, which has led to it being offered as a perk by companies such as Delta Airlines and Northwestern Mutual. It has raised a significant amount of funding, which mainly supports R&D efforts to improve the AI underpinning its technology, allowing it to add new and more thorough health tracking and coaching capabilities.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$70m
SERIES D
May 2021
$45m
SERIES C
Total funding: $138m
Company benefits
- Healthcare: Our team’s health and well-being is important to us. We offer a benefits package that includes medical, dental (U.S. only), and vision coverage to all team members and their dependents
- Unlimited vacation: We strongly believe that quality time outside the office is vital to our team’s satisfaction and well-being. We offer unlimited PTO and encourage everyone to take the time, rest up, rejuvenate, and come back refreshed
- Equity package: Each of our team members has an equity package. Getting stock options makes each of our employees real partners in building our company
- Annual company-wide offsite: All team members meet once a year at our amazing annual offsite to have fun, learn more about our company, and drive our mission forward
- Challenge & ownership: At Hello Heart we are always challenged and constantly grow. You will have the opportunity to take your career to the next level
Company HQ
Menlo Park, CA
Leadership
Maayan Gonnen-Cohen
(CEO & Co-founder)After graduating from Tel Aviv University with an MBA, Maayan became a Sergeant for the Israeli Defense Force. Before Co-founding Hello Heart, they were the Head of Retail and Consumer Goods Practice at TASC Consulting & Capital.
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