Customer Success Manager, Thoropass
$90-110k
+ Performance based bonus + Equity
Compliance & audit management platform
Be an early applicant
Compliance & audit management platform
201-500 employees
Be an early applicant
$90-110k
+ Performance based bonus + Equity
201-500 employees
Company mission
To build a world that’s safer for consumers, more seamless for enterprise, and ripe for advancement.
Role
Who you are
- Strong communication skills in English, both written and verbal, and ability to clearly convey ideas and effectively engage with various stakeholders
- Detail oriented with strong organizational skills
- Ability to handle multiple priorities
- Demonstrated leadership qualities
- High computer literacy and ability to learn new software
- Passion for service
- Bachelors degree
- 3-5 years of experience in a customer-facing role and startup SaaS experience
What the job involves
- We’re looking for a tech-savvy Customer Success Manager with a drive for building relationships and finding solutions
- As a member of our Customer Success Team, you’ll be working with other awesome tech startups by engaging with their founders and leadership teams
- Your sphere of influence will include maintaining customer relationships, networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn
- You’ll be asked for your insights on client-to-business interactions, how you think we can improve the customer experience through product support, and how best to handle customer complaints and requests
- Our Customer Success Manager must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively
- The ideal Customer Success Manager will engage with customers, maximize value, and create strategies to grow our customer base
- Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)
- Help improve customer experience through data analysis
- Contribute to tutorials and communications
- Maximize customer retention
- Aid in innovative product design and development
Our take
If you’re a growth-stage startup, you need to become SOC 2 compliant to be able to close enterprise deals. However, becoming SOC 2 compliant can be expensive, time-consuming, and pretty complicated. Thoropass (previously known as Laika) provides an end-to-end compliance service for startups, to enable them to work with legacy companies in highly regulated fields such as health and fintech.
Due diligence is quickly becoming a consideration from day one for startups in these fields, with an increase in collaboration between disruptive startups and legacy players. Thoropass has taken up an acute position between the two, allowing startups to get deals done more smoothly and scale more quickly, whilst allowing the established companies to access emerging talent.
Although Thoropass has maintained a strong focus on growing early-stage companies, it has ambitious plans to start working with big banks in the future. Significant funding raised by the company, which already has hundreds of customers, will see it invest in expanding the functionality of its platform and its wider business funnel.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2022
$50m
SERIES C
Nov 2021
$35m
SERIES B
Total funding: $98m
Company HQ
Midtown Manhattan, New York, NY
Leadership
Austin Ogilvie
(Co-Founder & Executive Chairman)Began their career as a Research Analyst at EverFi before moving on to become Project Manager at On Deck Capital. They also served as the CEO at Yhat (acquired by Alteryx) and then went on to become Director of Product Management.
Eva Pittas
(Co-Founder & COO)Studied Finance at NYU Stern School of Business. Worked at Citi Bank for over 13 years as Chief Financial Officer. Later became Managing Director at Citigroup. Founded and worked as CEO of Fintech BRCG in 2017.
Sam Li
(Co-Founder & CEO)Studied Computer Sciences, Maths and MBA at the Universities of Virginia, Columbia, and Harvard. Worked as a Technology Analyst for Goldman Sachs. Then became a Technical Account Manager at Google. Co-founded and worked as CTO of Zinc Platform. Most recently was an Entrepreneur in Residence at Bain Capital Ventures.
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