Renewals Manager, Salesforce
$75.5-100.9k
Salary range is for Illinois based roles
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$75.5-100.9k
Salary range is for Illinois based roles
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Proven success in a Sales, Renewals, Operations or Account Management
- Strong analytical background with proven problem-solving skills
- Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus
- Strong customer leadership skills
- Excellent negotiation skills
- Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization
What the job involves
- We are looking for a Renewals Manager to join the Renewals team who will build strategic relationships with Sales, Customer Success, Finance and Operations in order to minimize attrition, accurately forecast risk and drive customer success
- You will be responsible for identifying and analyzing risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimizing the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies
- Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term
- Provide accurate 90 day rolling forecast for your assigned renewal region through accurate maintenance of renewal opportunities
- Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition
- Be the expert and provide guidance to the extended team on optimal resolutions
- Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals
- Responsible for creation of replacement contracts and detailed quotes with approvals
- Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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