Software Engineer, Everly Health
Technical Support
$107-119k
Plus a yearly bonus
At-home health testing platform
Job no longer available
At-home health testing platform
201-500 employees
Job no longer available
$107-119k
Plus a yearly bonus
201-500 employees
Company mission
To help anyone improve their health and transform their life through cutting-edge, diagnostics-driven healthcare.
Role
Who you are
- We are looking for a collaborative engineer with experience in systems monitoring, issue tracking and triage, ticket management and coding expertise
- A continuous improvement aficionado that analyzes impact of changes today and identifies potential risks down the road
- Comfortable in a regularly changing environment and knows how to solve problems effectively, learn on the fly, and make decisions quickly but carefully
- Strong analytical and problem solving skills
- Excitement for the prospect of collaborating with a diverse team to tackle meaningful problems each and every day
- Sympathy for the complexity of being an engineer and desire to help make solving production issues as smooth as possible
- You are an excellent communicator and have great written and verbal communication skills
- Bachelor’s degree in computer science, software engineering, or a related field; or equivalent professional experience
- At least 2 years of professional experience in a technical role (engineering, technical sales, support)
- Experience working across business units with engineers, product managers, PMs, etc
- Proven experience of implementing effective and efficient support processes
- Healthcare experience preferred but not required
- Experience with monitoring tools (Datadog, CloudWatch, etc.)
- Version control with GitHub/GitLab
- Experience with CI/CD is a plus
- Programming experience preferred, Ruby on Rails a big plus
- Experience with PostgreSQL
- Sidekiq experience is preferred but not required
What the job involves
- We’re hiring a Software Engineer - Technical Support to continually improve our platforms by building high-quality, maintainable solutions and improving tools for resolving bugs and providing excellent service
- As a member of the Everly Health Implementations group, you’ll contribute directly to health care accessibility across the country by proactively building resilience into our systems
- You will work with our engineering teams, product teams and business stakeholders to support our applications and services, closely track monitoring metrics, surface and triage issues and support our internal data needs
- Our stack is mostly in Ruby on Rails, PostgreSQL, with infrastructure in AWS. This is a highly creative, stimulating, and technically challenging role
- The Software Engineering - Technical Support role should be able to successfully manage multiple responsibilities and act as a leader, both internally and externally
- Serving as our support champion for production issues, being the first line of support and working with our engineering teams to identify, solve, and prevent issues
- Take responsibility for triaging incoming issues, and own from investigation through resolution
- Build and improve internal tools to solve existing issues, decrease risk and avoid future escalations
- Play a key role in working with our engineering teams to improve our applications and infrastructure providing data points and technical support
- Take part in improving our metrics for issue/bug triage and turnaround times
- Develop and maintain relationships with the engineering, product and customer support teams as well as key business stakeholders
- Continually look for new ways to automate manual processes across our team and company
- Learn our codebase and be able to troubleshoot and identify issues in code
- Willingly jump in and handle any task that needs handling!
Our take
Testing for health issues has traditionally been an expensive and slow process for both patient and doctor, and at-home testing is a solution to many of these issues. Everly Health’s platform allows consumers to collect and understand information about their bodies without leaving their homes. The goal is to improve health and well-being and reduce the risk of diseases by increasing the frequency of monitoring.
The at-home test kits include tests for allergies, food issues, colon cancer, and thyroid problems. Built on a model that will allow healthcare to be accessed remotely and virtually, the company has distribution points in over tens of thousands of US retailers.
Competitors include Imaware and LetsGetChecked, but the market for at-home testing could be huge, especially if hospitals move toward this sort of care as a means of reducing wait times and increasing patient monitoring without increasing the cost of patient care. Furthermore, with HealthQuest's venture arm as a partner, Everly Health can expect to see further development of its direct-to-consumer business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2020
$175m
SERIES D
Feb 2020
$25m
SERIES C
Total funding: $255.5m
Company benefits
- Comprehensive health plan
- Flexible time off
- Parental and family leave for birth and adoption
- Free and discounted testing for you and your family
- Remote flexibility with home office subsidies
- Headquartered in Austin but hiring everywhere
Company HQ
Brentwood, Austin, TX
Leadership
Julia Cheek
(Founder & CEO)Board Member at Headspace. They were previously a Deloitte Consultant, and worked at the George W. Bush Presidential Center and MoneyGram. In August 2015, they founded Everlywell, serving since as CEO.
Share this job
View 9 more jobs at Everly Health