Deal Operations Analyst, SOCi
Marketing platform for multi-location brands
Be an early applicant
Marketing platform for multi-location brands
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To deliver brand positive interactions at every part of the local customer journey.
Role
Who you are
- SOCi is looking for someone who loves working with multiple teams and stakeholders, thrives in a fast paced environment, and wants to help iterate on how we scale our deal processes as SOCi continues to grow
- Ability to work 100% remotely and support Pacific Time Zone hours
- 3-5 years of relevant work experience, ideally in Sales or Deal Operations
- Experience in Salesforce and CPQ or similar quoting systems (Dealhub a plus)
- Strong interpersonal skills, ability to collaborate closely with many different teams to drive solutions
- Strong analytical skills to assess and optimize proposal structuring and deal economics
- Ability to work in a fast paced environment and prioritize day to day task
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
- You have a strong understanding of SaaS sales models and processes
- Education: Bachelor’s Degree Preferred (Business Administration or Finance a plus)
What the job involves
- SOCi, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking for a Deal Operations Analyst
- This role is responsible for the quoting and deal operations processes, working closely with the SOCi Sales Team and RevOps team to drive closed business and rapid company growth
- The goal of the Revenue Operations & Strategy Team is to build the foundation of our internal systems and processes, scale these systems, and improve efficiencies across the board
- The team blends high-level strategic thinking with on-the-ground execution to propel the company to grow and scale well, with a strong focus on analytical and quantitative thinking
- We are a team of problem-solvers, where all challenges are met with enthusiasm and open minds
- The team works cross-functionally across the company, particularly with sales, customer success, finance, product, and IT
- This is an opportunity to help drive rapid but scalable new business, focused specifically on deal operations
- Ensure deals progress through the sales cycle: manage internal approval processes, review quotes and order forms, and facilitate the close of deals
- Create and position complex orders: serve as the subject matter expert and partner with Sales & Customer Success teams to craft proposals for deal constructs and special pricing while ensuring adherence to our sales policies and pricing, quoting, and contract processes
- Partner with our sales reps to drive the best deals for both the customer + SOCi
- Work closely with key internal teams (including Legal, Finance, Accounting, and Operations) to drive deals to close and payment
- Org enablement: be a key resource in quotes and proposal building processes; help onboard and maintain best practices and overall knowledge in the sales org; train teams and new hires as processes evolve
- Operational efficiency: Build scalable improvements to our Salesforce & internal systems to increase contract velocity, sales productivity, and Deal Ops team efficiency
- Monitor the Deal Ops case queue, consistently maintaining case SLAs
Our take
SOCi is a localized marketing platform built specifically for multi-location marketers to optimize their localized strategies. For the digital age of advertising, the company enables marketing teams to share content so that each location stays true to the "national corporate personality" both in-person and, importantly, online.
The leader in the market, SOCi is leveraged by hundreds of national and global enterprises to manage campaigns for over 3 million business locations. It has a comprehensive product suite encompassing ads and social management, search visibility and review responses, and a powerful listening tool to gauge consumer sentiment towards both client brands, and their competitors.
With a vision to redefining marketing software, SOCi has raised significant funding that will be invested into developing a revolutionary line of AI-powered marketing products, as well as supporting mergers and acquisitions, enhanced customer success, and international expansion.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
17% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2023
$60m
LATE VC
Jan 2021
$80m
SERIES D
Total funding: $189.8m
Company benefits
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
Company values
- Selfless - The SOCi team works selflessly and tirelessly to deliver value and maximize our customers’ marketing efforts
- Overachievers - We aren’t satisfied until we’ve exceeded customer expectations
- Customer Centric - We solve complex problems and navigate obstacles so our customers can move forward
- Innovative - SOCi is a technology company wrapped in a customer service organization. We’re able to innovate because we listen to our customers
Company HQ
Gaslamp Quarter, San Diego, CA
Articles
Leadership
Afif Khoury
(CEO)Previously founded and served as Managing Member for both Axon Ventures and Scatter Ventures. Experience as Director for Famgro Farms, as Senior Associate for Gunderson Dettmer, and as an Associate for Wilson Sonsini Goodrich & Rosati.
Alo Sarv
(CTO)Previously co-founded Fangate Media, Rippol, and Hydranode Project. Experience as Lead Programmer for Consensus Media, and as Senior Engineer for VodkaCran and Vusion. Owns SOCi Tech.
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