Partner Success Manager, Contentstack
$85-105k
More information about location
Headless content management system
Open for applications
Headless content management system
501-1000 employees
Open for applications
$85-105k
More information about location
501-1000 employees
Company mission
Contentstack is on a mission to help organizations tell their stories and connect with the people they care about through inspiring, modern experiences.
Role
Who you are
- 5+ years of experience as a SaaS software implementation manager - strong preference implementing a headless CMS or Contentstack specifically
- 5+ years of technical consulting and large scale project management experience
- Experience in program delivery and consulting with the ability to distill complex business requirements down to essential project/technical requirements
- Strong project management skills with a track record in risk management and escalation procedures to deliver high quality results
- Results oriented with strong decision-making skills and the ability to prioritize multiple objectives while meeting tight deadlines
- You enjoy solving problems and have a positive attitude to supporting teammates, colleagues and partners
- Creative approach to identifying solutions for partners and clients/prospects
- You enjoy solving problems and you also like to initiate change and think strategically within cross-functional teams
- You have a strong and positive presence, are a master in communication
- You thrive in a fast-paced environment and are comfortable managing a variety of projects and tasks at one time
- Commitment to ensuring the mutual success of Contentstack and our partners
- Some travel is exciting to you!
What the job involves
- This role will be responsible for helping partners to build successful services practices leveraging Contentstack technologies
- The Partner Success Manager will be responsible for developing certification plans (in collaboration with our Technical Services Organisation), partner engagement oversight, partner services training and communication, and sharing of industry best practices allowing for enhanced partner revenue generation
- Create and execute partner enablement plans that will help guide a partner through implementation efforts of Contentstack products for new clients and expanding business initiatives
- Maintain a detailed understanding of the Contentstack product family and services methodologies to act as a Subject Matter Expert for partner-led customer engagements
- Assist in the development and implementation of a Services Certification program including ongoing quality assurance and problem resolution processes
- Advise partners on successful product adoption and utilization strategies based on proven internal methodologies to accelerate time to value
- Work with cutting-edge technology in a rapidly expanding global partner network
- Support partners to develop a broad set of offerings enabled by Contentstack capabilities
- Work closely with the enablement teams to ensure partners have the required product knowledge to support quality service delivery
- Share Contentstack best practices across the partner network involving, but not limited to, identification of product, integration and business related requirements and specifications
- Provide oversight and guidance to the partner in defining and documenting engagement scope, deliverables and resource needs
- Ensure partners have access to necessary technical capabilities to architect technical solutions and associated implementation plans taking into account clients business and technical strategies and objectives
- Ensure partner projects are appropriately staffed with trained and certified resources able to deliver to client requirements
- Identify situations where Contentstack resources are required to support the partner engagement and align the partner with the appropriate resources
- Provide a point of escalation in the event of client concerns, coordinating with partner and Contentstack teams to support speedy resolution
Our take
As enterprises handle and produce increasing volumes of content, the Content Management System (CMS) market is still growing strongly – expected to more than double in size by 2030. To differentiate themselves in a crowded market, disruptors entering the space are championing the idea of “Headless CMS”, through which enterprises can customize the front-end visuals while offering the same level of backend infrastructure.
Co-founded by the same trio that created and sold Built.io, Contentstack is one such disruptor that’s making a strong name for itself. Founded in 2019, the platform is now used by a number of major enterprises including Shell, JPMorgan Chase, McDonald’s, and Walmart.
It’s been a very strong start to life, with huge VC funding as well as a high-profile customer base, but there is still plenty of competition – Storyblok, Prismic, Strapi, and Kontent are all well funded and growing quickly too. That being said, Contenstack is hoping that its no-code automation features will help it stand out from the rest as the company looks to grow internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2022
$80m
SERIES C
Jun 2021
$57.5m
SERIES B
Total funding: $169m
Company benefits
- Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it
- Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected
- Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including Chase, The Miami HEAT, Cisco, Shell, Express, Riot Games, IcelandAir, Morningstar, and many more!
- One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…
Company values
- We are more than colleagues, we are a tribe.
- We care deeply about our customers and the communities we serve.
- We are dreamers and dream makers, who question the status quo.
- We do the right thing even when no one is watching.
- We are curious trendspotters and brave trendsetters.
- We are global: diverse, yet close; distributed, yet connected.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Neha Sampat
(CEO & Co-Founder)Previously co-founded and was CEO of Raw Engineering and Digital Experience Platform Built.io (acquired by Software AG, 2018). Founder & Owner of Austin Woman Magazine & Host of the Dreammakers podcast. Official Member of Forbes Technology Council.
Nishant Patel
(CTO & Co-Founder)Was previously the Founder, CTO, then CEO of Digital Experience Platform Built.io (acquired by Software AG, 2018), as well Co-founder and CTO at Raw Engineering, where they ran a R&D incubator.
Matthew Baier
(Co-Founder)Was a Co-founder of Built.io, operating as COO until Software AG's 2018 acquisition. Before that they were a Senior Director of Product Marketing for Salesforce.
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