Technical Operations Coordinator, Vida Health

• This is an ideal role for someone who thrives on structure and precision, takes pride in reliable execution and is eager to evolve from a process executor into a process optimizer—leveraging technical skills to drive efficiency, scalability and automation over time
• 0–2+ years experience in healthcare operations, product operations or technical operations roles
• Proven ability to follow detailed instructions and execute repeatable processes at scale
• Proficient with Google Sheets, Slack and ticketing platforms (e.g. Zendesk, Jira)
• Exceptional attention to detail and organizational skills
• Comfortable navigating ambiguity and juggling multiple workflows at once
• Experience with or interest in workflow automation tools or scripting to reduce manual tasks
• Previous working experience with SQL

Desirable

• In this role, you’ll take ownership of high-priority, member-facing processes—including referrals, program switches, documentation delivery and configuration support tied to new and existing clients
• You’ll work closely with Clinical Operations, Product Operations and Client Success to ensure these workflows are executed accurately, efficiently and in alignment with evolving requirements
• You will also have the opportunity to expand your skillset into technical configuration and launch operations, contributing to tasks like routing logic validation, segmentation QA and backend setup for new programs
• Own the execution of high-volume, time-sensitive workflows while actively identifying opportunities to streamline and scale them over time
• Monitor task queues and SLAs, ensuring timely, accurate delivery and surfacing inefficiencies or tool limitations as they arise
• Validate records across tools, maintain logs and flag areas where automation or tooling enhancements could reduce manual burden
• Maintain and continuously update SOPs and process documentation for assigned workflows
• Identify inefficiencies or manual pain points and propose and implement changes to improve speed, accuracy or automation potential
• Partner with Launch Ops and Product Ops to test and operationalize updated procedures
• Regularly contribute to and update documentation materials to ensure process consistency and knowledge sharing across stakeholders
• Maintain and update paying organization configuration tables to support new client launches
• Collaborate with QA and Technical Operations teammates to ensure program rules are set up and functioning as expected
• Coordinate with Clinical Ops, Product Ops, Member Support and Engineering to troubleshoot escalations and refine workflows
• Document edge cases or breakdowns to help improve SOPs and overall tooling
• Communicate clearly across async tools (Slack, Confluence, Jira) to maintain visibility and progress