Enterprise Customer Success Manager, BetterUp

• Core skills to be successful in this role include, but are not limited to; leadership skills, client service orientation, strategic consulting, project management, relationship mastery, problem-solving, and storytelling
• Previous experience building deep relationships with customers, stakeholders, and client teams, including at the Executive level. Must have previously served as the main point of contact for customers
• Strong experience keeping customers’ expectations grounded in reality, and pushing back while maintaining a positive relationship. Must be able to be prescriptive, consultative, and credible
• Project management experience and/or experience managing multiple projects with multiple stakeholders at once
• Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations
• Previous experience balancing multiple priorities, including long term strategy with immediate customer needs, as well as aligning commercial outcomes with broader account needs
• Strong experience inspiring customers to do something different. Should have eperience consulting or managing customers in a solution that required behavior change of end-users
• Experience with high-value books of business, multi-product platform deployments, the HCM SaaS space, or Talent disciplines are also highly valued

• The Enterprise Customer Success Manager, EMEA role contributes to the mission of BetterUp by ensuring that our customers and members receive the full value out of the BetterUp platform and experience
• The role supports our distribution strategy by driving customer value, increasing the measurable and perceived value that customers receive from the BetterUp platform
• Our Customer Success Managers (CSMs) are our clients’ key strategists, consultants, and growth planners
• CSMs partner with the Account Management and Implementation teams to drive adoption and deliver on value, which creates strong business cases for renewals and expansions
• Relationship Building: Build rapport and expand customer/executive sponsorship, creating new champions while also fostering relationships with existing champions
• Prospection & Coordination: In this role, the CSM is a champion of deeply understanding how BetterUp can solve business problems for our customers and aligns our solutions and internal resources to support each customer’s needs
• Account Health: Be a true champion of account health, taking action on early warning signals; escalates to leadership appropriately. Ensures best-in-class program engagement across all programs regardless of size, teeing Account Managers up for expansions ahead of the renewal period
• Value Delivery: Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations or ways to serve globally while balancing ROI, scale, and time to market
• Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results. Quarterback customer-centric projects or customizations as required
• Manage relationships with program sponsors and day-to-day partners while teaming with your Global Account Partners to increase the breadth and depth of relationships. Become a true advocate of your customer’s best interest internally at BetterUp as well as with the customer’s of BetterUp
• Understand customer strategy and challenges; align BetterUp’s Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value
• Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices

• Medical, dental, and vision benefits
• 401k
• Flexible Time Off
• Paid parental leave
• Personalized BetterUp Coach
• $360 each year for wellness programs
• Annual $1K learning and development stipend
• Equity package
• 5 volunteer days and 4 paid Inner Work™ days a year

Total funding: $579m

Companies are becoming increasingly informed regarding the importance of mental health in the workplace, especially when it comes to improving the interpersonal and leadership skills of their employees. Whilst many online platforms provide coaching services to help people excel in the workplace, existing options generally focus on career-based skills as opposed to overall mental wellness.