Service Delivery Manager, Woodland Trust
£47.1k
The UK's largest woodland conservation charity
Posted today
The UK's largest woodland conservation charity
501-1000 employees
Posted today
£47.1k
501-1000 employees
Company mission
To create a world where woods and trees thrive for people and nature.
Role
Who you are
- Experience managing an IT service delivery function
- Knowledge of on-premise and cloud-based IT systems with the ability to use them effectively
- Strong collaboration skills with the ability to build strong relationships with internal and external stakeholders such as vendors and suppliers
- Knowledge on ITIL policies and procedures with the ability to manage these
- Experience managing a IT budget, ensuring value for money
- Strong communication skills with the ability to communicate effectively with internal and external stakeholders
- Knowledge of ITSM tools for incident, problem and change management
- Experience acting as the escalation point for major service failures and incidents
- Qualification in ITIL v4 foundation
What the job involves
- The Woodland Trust is looking for a Service Delivery Manager to help deliver high quality services to meet the needs of the organisation
- Act as the first escalation point for P1 and P2 incidents affecting business operations
- Manage business as usual process performed by the service desk and our service delivery department
- Manage our IT asset management system, ensuring our policy, process and procedures are fit for purpose
- Manage and maintain the OIT system and services
- Drive for continual improvement of our service offerings alongside our co-supplier
- Manage internal and external stakeholders effectively with strong communication throughout
- This is a hybrid position with a mix of home working and from our head office in Grantham, Lincolnshire. Head office attendance would be required twice a month on average
- This is a fixed term contract until 31st December 2026
Application process
- Closing Date:Wednesday, Aug 12, 2026
Our take
The UK is more tree-poor than many realise, with forest and woodland covering only around 13.5% of the country's land area. That means large areas once covered by native woods have been lost or degraded over centuries, reducing habitat for wildlife, weakening carbon storage, and limiting the natural benefits trees give people.
The Woodland Trust is a charity on a mission to protect, restore, and create native woods and trees across the UK. Since its founding it's planted more than 68.5M trees and cares for over 1,000 woods around the country. Through planting native trees, restoring damaged woodlands, protecting ancient woods from destruction, and encouraging nature-rich habitats, the Trust has become the largest woodland conservation in the country and hopes to fight climate change and give people access to nature for generations to come.
To do so, its recently been growing its collaborative work with larger partners. The Trust renewed a partnership with Lincolnshire County Council and together they're set to plant nearly 300,000 more trees, along with new hedgerows and expanded woodland projects that will help bring more nature back into local towns and countryside. This kind of effort makes a huge difference, helping communities across the country feel the benefits of greener, healthier places to live.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 🌴 25 days' holiday, increasing to 28 day's after 2 years of service (excluding bank holidays)
- 💰 Generous Pension Plan (6% Employer Contribution)
- 🖥️ Flexible Hybrid Working Model
- 🧠 Continuous Development & Apprenticeship Opportunities
- ❤️🩹 Employee Assistance Programme
- 💵 Life Assurance
- 🏖️ End of Year Closure
- 👪 Enhanced Maternity, Paternity, Shared & Adoption Pay
Company values
- Grow Together - We are a team that grows together; made up of unique roles and expertise. We communicate effectively, forging partnerships inside and out, building understanding and trust, valuing differences and recognising each other.
- Explore - We know exploration is important, it's how we come up with the best ideas. We won't always get it right but learn and share as we go. We are bold about who we are and encourage healthy change.
- Focus - We create clarity and stay focussed, ready to adapt when we need to. We are empowered to take the time to reflect so that we can develop and work smarter.
- Make It Count - We need to create a lasting positive impact. We keep the big picture in mind, harnessing passion and inspiring others to connect with us as we aim to make a genuine difference.
Company HQ
Grantham, UK
Articles
Leadership
Darren Moorcroft
(CEO)Darren has been at The Woodland Trust since 2017, joining the team as a Director of Estates and Woodland Outreach before becoming CEO in 2019. Prior to this, he spent 13 years at RSPB in various roles, including Head of UK Conservation Programmes.
Diversity, Equity & Inclusion at Woodland Trust
Alex Hall (Head of Diversity and Inclusion)
- We believe everyone deserves the benefits of woods and trees, and equal protection from climate change including clean air, water and soil. To make this a reality, we need a workforce that reflects the full diversity of the communities we work within. We actively encourage applications from people of all backgrounds. We are committed to creating an inclusive recruitment process and a workplace where everyone can thrive and grow.
Share this job
View 3 more jobs at Woodland Trust