Customer Success Engineer, Galileo
+ Early stage equity
AI observability and evaluation platform
Job no longer available
AI observability and evaluation platform
101-200 employees
Job no longer available
+ Early stage equity
101-200 employees
Company mission
To give AI teams a way to evaluate, iterate, monitor and protect AI applications at enterprise scale.
Role
Who you are
- The ideal candidate is proficient in Python or TypeScript and comfortable helping customers during onboarding, implementation, and ongoing support
- This role requires a strong balance of technical consulting and customer success expertise, helping clients maximize the value of the Galileo platform
- 3-5 years of experience in a customer success, solutions engineering, or technical consulting role, preferably within AI, ML, or software industries
- Hands-on experience building GenAI applications and working with LLMs
- Proficiency in Python or TypeScript, with the ability to support customers in implementation and troubleshooting
- Strong communication skills, able to translate technical concepts for both technical and non-technical stakeholders
- A consultative, problem-solving mindset with a proactive approach to customer challenges
- Ability to work collaboratively across engineering, product, and customer success teams
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience
What the job involves
- We are seeking a technically adept Customer Success Engineer with hands-on experience building GenAI applications and working with LLMs
- As an early Field Engineer at Galileo, you will play a foundational role in designing, building, and scaling our Customer Success organization and playbook, which includes:
- Onboarding & Implementation: Guide customers through initial setup, ensuring smooth adoption of our platform
- Solution Customization: Work with customers to tailor solutions to their specific needs and integrate with existing workflows
- Go-Live Support: Provide hands-on assistance as customers transition into production, ensuring a seamless experience
- Customer Relationship Management: Serve as the primary post sales technical point of contact, fostering strong, long-term relationships
- Cross-Functional Collaboration: Work closely with engineering, product, and support teams to address customer needs and enhance the platform
- Technical Troubleshooting: Diagnose and resolve technical issues, proactively identifying areas for improvement
- Customer Advocacy: Act as the voice of the customer, gathering feedback to inform product enhancements
- Training & Enablement: Conduct training sessions and develop resources to empower customers to maximize the platform’s value
Our take
Generative AI evaluation company Galileo is here to help solve AI's measurement problem. To empower a future where all enterprises run on machine learning, it supplies AI teams with a way to evaluate, iterate, monitor and protect AI applications at enterprise scale.
The value of this offering is that is enables teams to build at speed while ensuring their apps are both tailored for purpose and secure. The product is powered by research-backed evaluation metrics, and is already used by hundreds of AI teams from startups to Fortune 50 enterprises.
Galileo has experienced rapid growth. For example, in 2024, it saw an over 800% boost to its revenue. It has also raised substantial funding that supports the scaling of its go-to-market strategy, expansion of product development efforts and a further investment in research.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Oct 2024
$45m
SERIES B
Nov 2022
$18m
SERIES A
Total funding: $68.1m
Company benefits
- Best-in-class coverage in Health / Dental / Vision for our team
- Wellness stipend for everyone on the team to take good care of themselves, even outside of work
- While we’re at work, our meals are taken care of, so we can get all the fuel we need to be at our best
- Investing in ourselves also includes investing in our retirement. We provide a 401-K plan to encourage saving some portion of our paychecks
- Take time off as needed to rest, refresh or rejuvenate
- We strongly believe in supporting our team as well as helping them support those near and dear to them
Company HQ
SoMa, San Francisco, CA
Leadership
Vikram Chatterji
(Co-Founder & CEO)Member of the Forbes Technology Council and Advisor at CMU Tech & Entrepreneurship. Was previously Product Management Lead of Google AI at Google as well as Head of Product for Consumer/Data Science at Premise Data.
Yash Sheth
(Co-Founder & CTO)Former Staff Software Engineer Google. Has also worked as a Graduate Teaching Assistant at UC Irvine, interned in Software Development at salesforce.com and was Associate Systems Engineer at Perfect Carboys.
Atindriyo Sanyal
(Co-Founder & CPO)An Advisor for various companies, they previously were part of Engineering Leadership at Uber AI. Was also Senior Engineering Lead at Apple and a Graduate Researcher at the Networks Research Laboratory at UCLA.
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