Software Engineer, Pallet
Agent Delivery, Founding Team
$160-240k
+ Equity
More information about location
5 days a week in office
All-in-one transportation & warehouse management
Open for applications
All-in-one transportation & warehouse management
21-100 employees
Open for applications
$160-240k
+ Equity
More information about location
5 days a week in office
21-100 employees
Company mission
To build a new operating system for global logistics.
Role
Who you are
- It’s an excellent fit for builders and future founders who want hands-on ownership, first-principles problem solving, and deep exposure to real customer constraints that shape products and businesses.ems, first-principles execution, and end-to-end ownership under real-world constraints
- 1-5 years of experience building and operating end-to-end production systems, ideally in high-growth SaaS or AI-driven environments
- Strong technical fundamentals across APIs, authentication, data modeling, system integration patterns, and debugging complex systems
- A builder’s mindset with high ownership—you’re comfortable scoping ambiguous problems, moving quickly, and shipping durable solutions
- Experience working directly with customers or external stakeholders, translating real-world constraints into reliable technical systems
- Clear and effective communication skills across both technical and operational audiences—from frontline operators to engineering leadership
- Thrives in fast-moving, ambiguous environments, where requirements are incomplete, and problems are discovered through execution
What the job involves
- We’re hiring one of our first Agent Delivery Software Engineers to build and deploy production AI systems inside some of the world’s largest logistics companies.
- You’ll work directly with customers and internal teams to take systems from scoping to live production, owning integrations, reliability, and real-world outcomes
- After launch, you’ll remain hands-on in production—debugging failures, improving model performance, and extending functionality based on real production data
- This is a foundational, customer-facing role at Pallet, sitting at the intersection of product, engineering, and operations
- Operate as a true Forward Deployed Engineer. Reverse-engineer APIs, UIs, and data models with little documentation; design pragmatic integrations; and ship production systems under real-world constraints
- Own customer outcomes end-to-end. Act as the technical point of contact, handle escalations, diagnose failures across AI behavior and integrations, and coordinate fixes with internal engineering teams
- Scope, prioritize, and deliver under pressure. Break down ambiguous problems, estimate timelines, make smart tradeoffs, and focus on business impact over technical perfection
- Balance speed with rigor. Maintain strong attention to detail while knowing when “speed” is the right call to keep customers moving without sacrificing “quality”
- Build from the field. Feed learnings from deployments directly into product, platform, and tooling improvements
- Our Tech Stack:
- Backend: Node + TypeScript on Encore.dev. Event-driven design with message passing and queues. Hosted on GCP
- Database: PostgreSQL
- LLMs: OpenAI, Anthropic, Google for foundation models; fine-tuned models on Vertex AI
- Browser Automation: Playwright
- Frontend: Next.js + React + TypeScript. Hosted on Vercel
- Observability: Datadog for logging and metrics
Application process
- Intro Chat with Recruiting - (30 mins)
- Technical Screen + Meet and Greet with an Engineer (60 mins)
- Executive Chat with Bizops Lead or CTO (30-45 mins)
- Final Interview: deep-dive technical and behavioral interviews (~4 hours)
Our take
Bringing the power of AI to logistics, Pallet supplies an all-in-one platform that combines transportation and warehouse management. This union of TMS (transportation management system) and WMS (warehouse management system) software in one place makes for a valuable asset for organisations that are seeking to supercharge efficiency.
By collecting everything in one place, Pallet ensures that it stands out from less broad offerings - delivering order entry, dispatch, warehousing, billing, customer communication and more. Clients are able to put all their teams on one platform and automate many of their most time-consuming tasks with the help of AI.
With a long list of customers including teams at SpaceX, Google and Apple, it is clear that Pallet has made a space for itself in the market. The company raised substantial funding in 2025, in a round led by General Catalyst, which is being used to grow its team and operations in line with surging demand for its product.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2025
$27m
SERIES B
Oct 2024
$18m
SERIES A
Total funding: $48m
Company benefits
- 🩺 Health, Vision and Dental benefits
- 🏝️ Flexible PTO
- ➕ Life Insurance and Accidental Insurance
- ❤️🩹 Short-Term Disability Coverage
- 💸 Equity for all staff
- 🪜 401k option; helping you save for the future
- 📚 Yearly learning and development stipend
- 🚌 Commuter benefits if you live in SF
- 🚘 Fully covered uber ride home if you ever have to work late in the office
- 🏡 Remote office home stipend
- 🥤 Monthly happy hours; our last one was a Golden Gate Park BBQ
- 🍲 Company paid dinners on Tuesdays and Thursdays in the office
- 🎉 Annual Company Offsites; our last one was in Sonoma Wine Country 🍷
Company HQ
Nob Hill, San Francisco, CA
Leadership
Sushanth Raman
(Co-Founder & CEO)Prior to founding the company, they were an Engineer at Retool and Product Manager at Google.
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