End User Support Engineer, IQVIA
5 days a week in office (Paddington, London)
Health IT and clinical research company
Be an early applicant
Health IT and clinical research company
1001+ employees
Be an early applicant
5 days a week in office (Paddington, London)
1001+ employees
Company mission
To be a catalyst for innovation in healthcare, to drive healthcare forward every day, and make the extraordinary possible for patients.
Role
Who you are
- The ideal candidate will have hands-on experience with day-to-day user support, including meeting room support, and must be available to work on-site five days a week
- This key support role is perfect for someone with excellent face-to-face interaction skills and practical, hands-on IT helpdesk experience
- Technical Troubleshooting: Prior experience and strong knowledge of Windows, macOS, and iOS operating systems
- AV and VC Systems: Experience with AV and VC systems is an advantage
- Communication Skills: Strong written, verbal, and presentation skills, with the ability to communicate technical and non-technical information to users and stakeholders at all levels
- Interpersonal Skills: Ability to establish and maintain effective working relationships with coworkers, managers, and clients
- Diagnostic Skills: Excellent diagnostic and problem-solving skills
- Educational Background: Bachelor’s degree in computer science or relevant experience
- Pressure Handling: Comfortable working under pressure and providing rapid white glove support to senior staff at short notice
- Attention to Detail: Ability to perform tasks professionally and timely to ensure a high level of customer experience
- On-Site Availability: Must be available to work on-site five days a week
- Adaptability: Ability to handle a variety of tasks and support needs in a dynamic office setting
What the job involves
- We are seeking an End User Support Engineer with strong communication skills and initiative to support a variety of end users, including senior staff, in an office environment
- Troubleshoot and Resolve Issues: Recreate user issues to resolve operating difficulties and recommend system modifications
- White Glove Support: Provide rapid and professional support to senior executives and VP’s
- Meeting Room Support: Support meeting rooms and video conferencing systems, particularly Microsoft Teams Rooms (MTR)
- Adhere to IT Policies: Follow established IT policies, procedures, and standards, ensuring alignment with information systems goals
- Deliver Core IT Services: Provide consistent core IT services and a high-quality customer experience by meeting HDI and SLA targets
- Manage Ticket Queues: Handle ticket queues compliantly and promptly according to established processes
- Ensure Asset Compliance: Use ITAM for PCs, tablets, and mobile phones, adhering to global processes
- Provide Training: Offer training to end-users as needed
- Contribute to IT Projects: Participate in IT project initiatives throughout the year
- Maintain Knowledge: Keep a thorough working knowledge of the day-to-day operating environment, available tools, and client applications
- Follow Procedures: Adhere to Service Desk and IT Operations procedures related to client services
- Escalate Issues: Escalate complex problems to appropriate management levels and provide information on severe or overdue issues
- Flexible Working Hours: Perform duties outside working hours or at other office locations within England when required
Salary benchmarks
Our take
IQVIA is a world leader in analytics and clinical research in the life sciences sector. Formed from a merger between IMS Health and Quintiles, it has over 40 years of experience in the sector and has grown to become one of the world’s largest contract research organisations, with a network spanning more than 100 countries.
Since its founding, IQVIA has outperformed the market, with is main concerns being in the expansion of biosimilar firms such as Humira which are able to provide generic drugs from existing medications, without needing further data analysis. However IQVIA’s involvement in new areas of research are likely to more than offset this trend.
With global medicine spend on track to reach £1.3 trillion by 2025, IQVIA is focusing its efforts on oncology and immunology, the most profitable sectors in pharmaceutical development. It is also building out its technological infrastructure, with a particular focus on artificial intelligence. While it is frank about the limitations of this technology within the sector, it is able to greatly augment the data-handling capabilities of health science teams. Development in this sector is key to IQVIA’s growth plans for 2025 and beyond, which is on track with 2023-24 seeing a massive increase in company share value.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- Medical, dental and vision coverage
- Telemedicine
- Critical illness coverage
- Prescription coverage
- Disability, accidental death, pet and life insurance
- Employee Assistance Programs
- Mental health support
- Well-being programs and events
- Flexible work environment
- Time off for leisure, personal time and corporate holidays
- Parental leave for birth or adoption
- Paid leave for other life matters (i.e., illness, bereavement, jury duty, military service, etc.)
- Training systems
- AI talent marketplace tool
- Leadership training programs
- Employee recognition programs
- Mentorship programs
- Service awards
- Tuition reimbursement
- Paid volunteer day
- Donation matching
- Employee resource groups
- Office events
- Environmental commitments
- UN Global Impact member
- Retirement and savings plans
- Identity theft protection
- Commuter benefits
Company values
- Passion: We strive to make a positive impact in everything we do.
- Innovation: We approach every problem with curiosity and an open-mind to better support our customers’ innovations.
- Collaboration: We aim to bring out the best in each other and our diverse expertise. We maximize our positive impact by working together.
- Growth: We are always learning and seeking opportunities for personal, professional, and organizational growth.
Company HQ
Research Triangle, Durham, NC
Articles
Leadership
Ari Bousbib
(CEO, not founder)Was previously CEO of IMS Health, one of the parent companies of IQVIA. Before that held senior leadership positions at United Technologies Company, including COO of Otis and eventually becoming President of the UTC group with responsibility for 150,000 employees.
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