Strategic Customer Engagement Manager, ABBYY
Digital intelligence platform
Be an early applicant
Digital intelligence platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To redefine how work is done and how processes run within organizations to give you back your time.
Role
Who you are
- Bachelor's degree in Product management, Business, Marketing, or related field
- 5+ years of experience in customer engagement, product management, or similar roles
- Strong understanding of B2B customer relationships and enterprise software industry
- Excellent communication and interpersonal skills, with the ability to interact effectively with C-level executives
- Proven track record of developing successful customer engagement programs
- Experience with CRM software and data analysis tools
- Strong project management and organizational skills
- Strategic thinking and ability to align customer insights with business objectives
- Excellent facilitation and presentation skills
- Ability to build and maintain relationships with high-profile customers
- Strong analytical skills to derive actionable insights from customer feedback
- Proactive problem-solving and conflict resolution abilities
What the job involves
- The Strategic Customer Engagement Manager is responsible for developing and executing high-impact customer engagement strategies, with a focus on managing customer advisory boards (CABs), executive sponsorship programs, and strategic product engagements. This role is crucial in fostering strong relationships with key customers, gathering valuable insights, and driving product innovation
- Establish and oversee CABs, including member selection, meeting planning, and execution
- Facilitate regular CAB meetings to gather feedback on product vision, roadmap, and strategy
- Analyze and report CAB insights to inform product development decisions
- Develop and maintain an executive sponsorship program, pairing senior executives with key accounts
- Ensure executive sponsors understand their role and are equipped to enhance customer relationships
- Coordinate and track executive-customer interactions and measure program effectiveness
- Organize product feedback sessions, beta testing, and early access programs with CAB members
- Coordinate product roadmap presentations and discussions with key customers
- Facilitate direct communication between the product team and strategic customers
- Define program objectives, metrics, and success criteria for CABs and executive sponsorship initiatives
- Develop and manage budgets for customer engagement activities
- Continuously improve program effectiveness and measure impact on business goals
Our take
ABBYY has been pushing the boundaries of technology since the 80s, when it was founded with the launch of a digital language translation dictionary. Since then, it has evolved into a document translation and processing solution, leveraging innovations in automation and AI to help companies process and translate legal and administrative documents.
With years of experience in the automation and optical recognition sector, it is no wonder ABBYY’s clients number in the hundreds of thousands and include a number of Fortune 500 businesses. Lately, it seems the company has been bolstering its leadership team as it aims to grow revenue and continue expanding the global business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Employee endorsements
Career progression
"At ABBYY, there are loads of opportunities to jump into new projects and areas of responsibility, based on interest, experience, and aspirations...."
Funding (1 round)
Apr 2015
$6m
EARLY VC
Total funding: $6m
Company benefits
- Remote and hybrid working options
- Flexible hours
- Paid volunteering days off
- Parental leave in all our locations
- Work in an international environment, supported by some of the brightest minds in the industry
- Join an innovative brand that transforms how Intelligent Automation solves highly complex business challenges for top global companies
Company values
- Simplicity - Aspire to make things simple, there's beauty in being able to explain and understand easily
- Transparency - We trust our colleagues with knowledge and information. We know that leading with transparency drives team effort and engagement
- Respect - Above all, we show respect. We are kind to our teammates, respect others' opinions, and we listen
- Think like a customer - We look for opportunities to delight our customers
- Do the right thing - We act like everyone is watching, doing the right thing for our company, our team, and our customers
- Be a team player - We don't sacrifice the team for the individual. Each of our successes, is the success of our team and vice versa. We are #oneABBYY
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
David Yang
(Board Director)Founder at Newo, Consultant at Visier, Advisor at HR.com, and CEO and Co-Founder at Yva.ai. Previously founded iiko and co-founded Plazius.
Diversity, Equity & Inclusion at ABBYY
Weronika Niemczyk (Chief People Officer)
- Building a workforce that reflects the world: Our global team is comprised of 800+ people from 30+ nationalities, with ages ranging from 21 to 80.
- Challenging the gender gap in the tech industry: At ABBYY, we are proud of our above-industry-average representation of women in the workplace. Women at ABBYY represent over 40% of our workforce, and more than a third of our team leaders.
- Empowering our colleagues: Our colleagues are supported by our leadership team to form employee initiative groups to connect with, and represent, their community within the company. Women@ABBYY is an example of such a community.
- Flexibility for every lifestyle: We provide everyone at ABBYY with the option to work remotely or hybrid and build a work schedule that fits their lifestyle through our flexible hours policy. Additionally, as part of our Volunteer Time Off program, every ABBYY colleague can take two paid days off every year to contribute to a charity of their choice.
- Nurturing inclusivity and integrity: We hold ourselves accountable to the highest level of integrity and ethical behavior enforced by our Code of Conduct, which sets the standards for how we act at ABBYY
- Celebrating our wins, while striving for better: Over the past years, we have consistently received above industry-average scores of 8.8/10 from our employees when asked how they would rank our Diversity and Inclusion efforts, through our monthly company-wide engagement surveys.
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