Security Operations Intern, Ada
4 Month Internship
Chatbot AI customer experience solution
Open for applications
Chatbot AI customer experience solution
201-500 employees
Open for applications
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- Currently pursuing a degree in Computer Science, Cybersecurity, or a related field
- Curious about how security and operations meet, you like breaking things and fixing them
- Comfortable using Linux command line and reading logs
- Understand the basics of AWS (IAM, EC2, S3, networking)
- Familiar with security concepts like least privilege, encryption, and secrets management
- Communicates clearly and asks good questions
- Bonus: exposure to Python, Bash, Terraform, or cloud security scanning tools
What the job involves
- We are seeking a dynamic and talented Undergraduate SecOps Intern/Co-op to join our team
- This experience provides a unique opportunity for 2nd or 3rd or 4th-year undergraduates to apply their skills and learn from experienced professionals
- Investigate and triage alerts from AWS GuardDuty, Datadog, and internal monitoring systems
- Automate simple checks for IAM key rotation, open ports, and unused credentials
- Participate in simulated incident investigations (analyzing logs, tracing suspicious activity)
- Review IAM policies, security groups, and S3 configurations for best practices
- Help build and document detection and response playbooks
- Learn how to use tools like AWS Config, Security Hub, CloudTrail, and Datadog Security Monitoring
- Partner with DevOps and SecOps engineers to improve automation, visibility, and alert quality
- Support vendor security assessments by completing questionnaires, reviewing responses, and ensuring alignment with internal security controls
- Participate in Bugcrowd program reviews — analyzing reports, verifying findings, and tracking remediation with engineering teams
- What You’ll Learn:
- Cloud security in practice (AWS IAM, GuardDuty, Security Hub)
- How to investigate real alerts and write better detections
- Infrastructure and automation best practices (Terraform, CI/CD security)
- Hands-on exposure to incident response and threat modeling
- How SecOps collaborates with DevOps and Engineering
Application process
- At Ada, our program runs for 4 months, with contract dates being January 7 to April 30, 2026
- Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position
- We appreciate the time you have invested in learning more about us
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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