Senior Director, ServiceNow
Mobile Platform Engineering
Office located in 10 CityPlace, 33401 West Palm Beach, Florida
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
Office located in 10 CityPlace, 33401 West Palm Beach, Florida
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- 12+ years of software engineering experience with significant experience leading mobile engineering organizations (Android and iOS)
- 3+ years leading engineering managers or multi-team organizations
- Strong technical depth in mobile architecture, APIs, distributed systems, cloud-native services, networking, security, data synchronization, and MAM/MDM enterprise integrations
- Track record building and scaling enterprise-grade mobile applications or mobile platforms used at large scale
- Experience managing Engineering Managers and senior technical leaders
- Experience building or integrating generative AI, LLM-powered experiences, AI agents, or copilots into mobile or enterprise applications
- Working knowledge of RAG, prompt engineering, agent orchestration, tool use, evaluation frameworks, guardrails, and AI safety principles
- Familiarity with AI platforms and frameworks such as Azure AI, OpenAI, Anthropic, Gemini, LangChain, Semantic Kernel, or comparable ecosystems
- Understanding of on-device AI patterns, small language models, speech or vision models, real-time inference constraints, and mobile latency tradeoffs
- Experience applying AI to engineering productivity, including code generation, test generation, automated review, incident analysis, or quality automation
- Ability to translate emerging AI capabilities into practical, secure, enterprise-grade mobile workflows
What the job involves
- Build and lead a world-class Mobile Platform Engineering organization in West Palm Beach that powers AI-native enterprise experiences across iOS and Android
- This leader will hire exceptional mobile and AI talent, establish an AI-forward engineering culture, and deliver scalable mobile platform capabilities for purpose-built enterprise applications
- Establish and grow the Mobile Platform Engineering organization in West Palm Beach as a strategic hub for mobile and AI innovation
- Recruit, develop, and retain excellent AI, Android, iOS, and mobile platform engineering talent
- Embed AI-assisted development, automated quality systems, agentic workflows, and rapid experimentation into day-to-day engineering practices
- Create a high-performance culture centered on ownership, technical excellence, customer impact, and continuous learning
- Own the technical roadmap for enterprise mobile platform capabilities across Android and iOS
- Establish and run on-call rotations, incident response processes, and a blameless postmortem culture that drives reliability improvements
- Define reusable frameworks, SDKs, and platform patterns that accelerate application development across multiple product teams
- Partner with Product, Design, AI, Infrastructure, and Business leaders to deliver differentiated mobile experiences
- Drive excellence in performance, reliability, security, scalability, and operational rigor across the mobile platform
- Design mobile platform capabilities for purpose-built enterprise applications across customer service, field service, operations, and productivity workflows
- Lead architecture for synchronization, offline-first experiences, notifications, inbox experiences, real-time interactions, and workflow execution
- Ensure applications perform reliably in low-connectivity and offline environments while meeting enterprise-grade security, privacy, and compliance requirements
- Create seamless experiences across mobile clients, AI services, platform capabilities, and enterprise workflows
- Lead critical architecture reviews and complex technical decisions across mobile, platform integration, and application layers
- Own the mobile build and delivery pipeline, including CI/CD reliability, build speed and test infrastructure
- Establish standards for observability, telemetry, mobile performance benchmarking, release quality, and production readiness
- Mentor Engineering Managers, Staff Engineers, Principal Engineers, and senior technical contributors
- Advance mobile innovation through AI-enabled workflows, modern development practices, and strong engineering fundamentals
- Engineering leadership roles that let you build a site from scratch — with a real charter, real resources, and real company-wide impact — are rare at any scale. This isn't a "manage the org" role. It's a "create the org" role
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 208 more jobs at ServiceNow