Associate Client Success Manager, Affirm
Platform-on-Platform
$110-175k
OTE
+ ESPP
More information about location
POS installment loans
Job no longer available
POS installment loans
1001+ employees
Job no longer available
$110-175k
OTE
+ ESPP
More information about location
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- Bachelor's degree with at least 4-6 years of account management experience, preferably in the financial technology industry
- Proven track record of managing portfolios and driving revenue growth
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to build rapport with clients and stakeholders
- Self-motivated, proactive, and able to work independently or as part of a team
- Comfortable in fast-paced, high-pressure environments managing multiple priorities
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite
- Knowledge of marketing technologies and and e-commerce preferred
- Previous one-to-many platform management experience a plus
What the job involves
- We are seeking a dynamic and experienced Client Success Lead (CSM) to join our team
- The CSM will work with our strategic platform partners to set the direction of their programs, build internal advocacy and understanding of the Affirm platform, and implement initiatives that will expand the usage of Affirm within their channels
- The Client Success position requires outstanding relationship management and program management skills
- Deliver a proactive client management strategy to encourage growth & retention with our platform partners
- Help launch, scale, and grow signed partners via active partner management and in collaboration with internal and external XFN teams
- Identify upsell and cross-sell opportunities to enhance platform partnerships
- Conduct regular performance reviews and gather client feedback
- Ensure alignment between client goals and internal priorities and deliverables
- Translate complex concepts into concise, compelling narratives for both technical and non-technical audiences
- Partner with internal teams to create internal SOPs for scaled platform management
- Stay abreast of industry trends and market developments to anticipate client needs
- Collaborate effectively and engage cross-functional teams to successfully grow Affirm’s existing platform footprint
- Demonstrate resourcefulness and flexibility in navigating changing environments
- Maintain a thorough understanding of company products and services to provide accurate information and support to clients
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boating over 15 million customers and 245,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Spending wallets
- Supportive communities
- Remote-first workforce
- Generous time off
- Health benefits
- Mental healthcare
- Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- We offer 24 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & development
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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