Deployment Manager, Mintlify
$140-190k
+ Bonus & Equity
5+ days a week in office
Documentation platform
Posted today
Documentation platform
21-100 employees
Posted today
$140-190k
+ Bonus & Equity
5+ days a week in office
21-100 employees
Company mission
To empower millions of developers worldwide.
Role
Who you are
- 2+ years in a customer-facing post-sales role or in technical program management
- Project management - Track record of managing technical implementations or onboarding programs in B2B SaaS; comfortable juggling 10+ concurrent projects
- Strong technical foundation - CS degree or other technical experience, frontend web development, ability to write code, debug issues, and architect technical solutions independently
- Customer communication excellence - Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator
- Bias toward action - Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions
What the job involves
- The gap from signed contract to successfully going-live represents one of the most important surface areas in the customer lifecycle
- In this role, you will own that gap, coordinating across Customer Success, Sales, Engineering, and the customer’s own teams to ensure enterprise plan customers have smooth, on-time, and high quality migrations to Mintlify
- Own the customer relationship from from deal close through go-live and the first 14 days post launch
- Perform migration scoping pre-sales so that each deal has clear deliverables and boundaries before kickoff
- Make changes to customer’s documentation repos such as adding custom scripts, editing API specs, and defining React custom components
- Advise customers on best practices with onboarding to Mintlify
- Troubleshoot customer technical issues independently
- Define timelines, identify technical blockers, and create a go-live plan for each customer
- Proactively engage with customers to ensure on-track progress
- Manage our migration vendor partners to assign work and ensure quality output
- Drive continuous improvement: identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows
Our take
Software documentation has long been a challenge for developers, requiring significant time and effort to create and maintain. As companies like Stripe and Twilio set higher standards, the pressure on teams to produce clear, interactive documentation has increased, leaving many struggling to keep up with expectations.
Mintlify addresses this problem by offering a suite of documentation-authoring tools that simplify the creation process. The platform enables auto-generation of documents from codebases, features built-in templates, and incorporates AI-powered chatbots for enhanced user interaction.
With a growing customer base that includes prominent brands like Anthropic and Fidelity, and the recent closure of a successful funding round, Mintlify is poised for continued success. The company is further innovating its platform by personalising content and enhancing AI capabilities, positioning itself to meet the evolving needs of software documentation and support in the tech industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2026
$45m
SERIES B
Sep 2024
$18.5m
SERIES A
Total funding: $66.5m
Company benefits
- Flexible work culture
- 20 days paid time off every year
- Health, dental, vision
- 401k or RRSP
- Free lunch and dinners
- $700/year work setup stipend
- $200/month wellness stipend
- Annual team offsite
- Unlimited free mints
Company HQ
SoMa, San Francisco, CA
Leadership
Hahnbee Lee
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode). Experienced Software Engineer, having worked at Duolingo, Cornell Design & Tech Initiative, Cornell Rocketry Team, Tribe Community Platform, Vera.Zone, GoodStuff and Leidos.
Han Wang
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode) and Foodful. Also an experienced Software Engineer having previously worked at Bettermode and Facebook.
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