Customer Operations Specialist, Benivo
More information about location
Employee relocation software
Job no longer available
Employee relocation software
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To make every employee welcome, delivering a wow experience when relocating, regardless of role, policy, seniority, financial status, or personal background.
Role
Who you are
- Experience in customer support within a B2B/SaaS industry
- Familiarity with customer support software such as Zohodesk and live chat systems is desirable but not essential
- Experience of supporting payment transactions within technology platforms is desirable but not essential
- Excellent written and verbal English - you are able to articulate with strong customer communications skills, both over the phone, email and chat
- Data savvy - comfortable working with spreadsheets and data
- Financial awareness - comfortable working with numbers and have a high level of attention to detail
- You are passionate and excited about customer support and have the ability to solve their problems to deliver the best experience
- Proactively spot where we can change our processes, tools or products to serve our customers better
- Complaint handling - you are active listener and can creatively response to customers in a timely manner
- Ability to work in a scaling environment that is fast-paced - you are flexible and can plan, prioritize and manage multiple tasks
- Due to the nature of this role, the successful candidate may need to undertake a basic criminal record check, the cost of which will be covered by Benivo
What the job involves
- Benivo are looking to on board experienced Customer Operations Specialists, to join the customer support team in supporting Benivo’s users with navigating through their accounts, as well as performing operational tasks related to our services
- This includes processing financial transactions via Benivo’s relevant products
- You’ll be responsible for getting customers on a path to an issue-free payment experience, listen to the voice of the customer to identify pain-points, and have the opportunity to collaborate with various internal teams to optimize the customer experience
- This is an exciting time to join Benivo as we scale-up and continue to grow our customer support team. You’ll have the opportunity to interact with customers around the world and have the ability to make a significant impact
- Support Benivo’s users via email, chat and phone (scheduled pre booked calls)
- Pick up relevant Payment related tasks and process them within our established SLAs
- Ensure all inbound queries are recorded with relevant notes for all company stakeholders
- Report issues to internal team for resolution (Content, Client Management, Finance, and Tech)
- Perform customer support operation tasks, including purchasing and distributing gift vouchers
- Provide and maintain up-to-date support team documentation
- Monitor and report on contact reasons for incoming support reasons
- Support on projects that require engagement/outreaches to employee platform users
- Support generation or upkeep of playbooks for new subjects as encountered
- Ensuring compliance with payment regulations and guidance
- Start/finish time: 8:00pm - 4:30pm. 5 days a week (40 hours). Fixed shifts. Your shift will include weekend work
Our take
Workforces are becoming more global and decentralised, but integrating into a new team can be difficult for newly relocated employees. Benivo solves this problem by developing HR tech tools that streamline the relocation process.
Benivo has benefited from the acceleration towards remote and hybrid working, allowing the company to scale relatively quickly since its launch. The company has a longstanding relationship with several prominent enterprises, such as Google, KPMG and Allianz, which is testament to the value of its products.
Benivo's main challenge will be competing with similar companies, but its focus on the happiness of employees has struck a chord with enterprises. It will need to maintain and grow its relationships to hold onto its impressive market position. Growth equity funding raised in 2022 will allow it to expand in the US, India and Armenia - all high-growth areas for relocation services - and grow its footprint in the UK.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2022
$12m
GROWTH EQUITY VC
Dec 2016
$10m
EARLY VC
Total funding: $27m
Company benefits
- 33 days paid annual leave, including bank holidays which are flexible - you may choose to work on bank holidays and take the day off elsewhere in the year
- Flexible start-end times (core hours are 10am - 4pm)
- Learning & development - every Friday afternoon is a half day to focus on your self-development and interests
- A yearly generous wellbeing cash-allowance
- PayLater cash advance - financial assistance for large personal expenses (e.g moving house, furniture, etc)
- Work remotely from 30+ countries for one month per calendar year
- Enhanced employer pension contributions of up to 5%
- Share options in the employee’s options plan
- Company social events and team celebrations
Company HQ
London, UK
Leadership
Nitzan Yudan
(Founder & CEO)Previously worked as a Business Analyst at Bank Hapoalim before joining American Express as a Finance Manager.
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