Sales Engineer, AliveCor
Technical Support
More information about location
Mobile heart monitors
Open for applications
Mobile heart monitors
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To save lives and transform cardiology by delivering intelligent, highly-personalized heart data to clinicians and patients anytime, anywhere.
Role
Who you are
- A Sales Engineer must have a strong technical background and excellent problem-solving skills, as well as good communication and customer service abilities
- They should also be able to work independently and be flexible with their schedules, as they may need to travel to customer sites and be available for after-hours support
- BA in software engineering or related field
- 5+ years of experience in customer service positions involving technical support
- Strong technical knowledge of hardware, software, and networking systems
- Experience with troubleshooting and problem-solving technical issues
- Excellent, speaking, writing, and interpersonal skills when working with customers
- Demonstrate strong problem-solving abilities and critical thinking
- Ability to work independently and remotely, as+ well as part of a team
- Flexibility to work outside of normal business hours, including evenings and weekends
- Familiarity with relevant industry regulations and standards
- Willingness to continuously learn and stay up-to-date with new technologies and products
- Preferred Candidate Location: Eastern or Southern Europe
What the job involves
- Installing, configuring, and maintaining equipment and systems
- Troubleshooting and repairing technical problems
- Providing training to customers on the proper use of equipment and systems
- Updating and maintaining records of equipment, software, and other relevant information
- Responding to customer inquiries and service requests in a timely and professional manner
- Coordinating with other teams to ensure timely resolution of technical issues
- Work closely with the sales team to align technical solutions with customer requirements, support sales strategies, and contribute to business growth by identifying technical opportunities and feedback for product improvement. Serve as a bridge between technical product development and client-facing activities
Our take
Wearable devices that track and provide data on a patient’s cardio health have been around for a while, but diagnoses must still be made by a doctor. Health issues such as atrial fibrillation, bradycardia and tachycardia may be projected through heart-rate data, but this is useless without a doctor present.
AliveCor sells a wearable ECG device which works in cooperation with AI to detect a range of heart problems without a doctor present. The AI analyzes heart-rate data and instantly produces reports and diagnoses. The app also prompts users to describe symptoms that they are feeling, and the total information is then instantly sent to the user’s doctor.
The company has solid investment behind it, which supports the furthering of its mission to become a leading provider of cardiological care. Already, AliveCor's products have served over 3 million customers and are the number one doctor-recommended personal ECG devices.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2020
$65m
SERIES E
Oct 2019
$5.8m
LATE VC
Total funding: $134.3m
Company benefits
- Flexible and generous vacation policy
- Exceptional medical, dental & vision coverage
- 401(k) Match
- Pre-tax commuter benefits
- Parental Leave Assistance
- Company sponsored offsites and celebrations
- Onsite catered lunches from local vendors to satisfy your inner foodie
- Endless snacks and beverages to keep your brain juices flowing
- A sunny office space centrally located in Mountain View
- A supportive, collaborative group of people who understand that success depends on the team
- AliveCor is an equal opportunity employer
Company HQ
Financial District, San Francisco, CA
Leadership
Kim Barnett
(Co-founder & CTO)Experienced software and mobile app developer and biomedical engineer, with over 15 years of experience in the development of medical products including mobile health, telemedicine, and ECG analysis systems.
Bruce Satchwell
(Co-founder & CEO)Former Biomedical Engineer. Has founded various companies, including Micromedical and Ventracor.
David Albert
(Co-founder & Chief Medical Officer)They are the founder of three technology companies, InnovAlarm, Lifetone Technology, and AliveCor. Their previous startups include Corazonix Corp (sold to Arrhythmia Research Technology) and Data Critical (sold to GE).
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