Senior Product Manager, Housecall Pro

• You thrive in ambiguity and take ownership of Risk-related product initiatives
• You are data-driven, customer-focused, and passionate about building systems that make a real difference in our Pros’ and Housecall Pro’s business
• 6+ years of product management experience with meaningful cross-team delivery, ideally in fintech, security, trust & safety, marketplaces, or comms platforms; payments experience a plus
• Bachelor's degree in a related field or equivalent work experience
• Excellent analytical skills; you can digest complex information and make recommendations
• Proven track record of leading high-impact product initiatives from concept to launch
• Strong written and verbal communication skills, and comfortable building strong relationships with stakeholders and teams across the company
• Experience operating autonomously and leading efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
• Proven ability to influence without authority across teams and stakeholders
• Strong prioritization and tradeoff judgment; can quantify impact and defend sequencing
• Comfort partnering deeply with engineering: can reason about systems, events, and enforcement mechanisms
• Data fluency: defines metrics, ensure instrumentation, and use data to iterate (SQL a plus)

Desirable

• Housecall Pro is a vertical SaaS platform built for residential field service professionals
• We combine core operating software including scheduling, dispatch, and day-to-day business management features, with a robust set of fintech and customer communications capabilities: ACH/card/check payments, payroll and accounting, bank payouts, embedded spend cards, embedded consumer and business financing, and multi-channel messaging and marketing via email, text, and direct mail
• As a Senior Product Manager II, Risk, you lead our RiskSquad and partner closely with our Risk Operations and Risk Analytics domains to identify problems and solutions for the latest vulnerabilities in our platform
• You work horizontally across 20+ product teams at HCP to identify platform risk and deliver scalable solutions that protect money movement, accounts, and communications without adding unnecessary friction for legitimate Pros and their customers
• As a technical, cross-functional PM you will partner with many teams to identify fraud, security, and abuse risks in new and existing launches
• You will ship practical protections that balance safety, customer experience, and delivery timelines
• You align stakeholders on vulnerabilities and mitigations, translate ambiguity into clear plans, and help lead incident response when emerging threats require rapid coordination
• Own or heavily influence the risk roadmap across critical pieces of functionality including payments risk, account takeover (ATO), money movement, and communications abuse/spam
• Partner heavily with your engineering squad and Risk Operations to identify and quantify risk, balancing loss prevention, user friction, conversion, support burden, and engineering cost
• Partner with Risk stakeholders to translate operational pain and data insights into shippable product changes; improve tooling and workflows
• Lead cross-squad initiatives with your engineering squad and feature-team product managers to define, scope, and drive risk protections that span multiple domains
• Design scalable risk capabilities including signals, limits, enforcement patterns, audit logs, and policy frameworks rather than one-off patches
• Drive incident response for emerging fraud/abuse patterns containment → remediation → retro → durable hardening
• Evaluate build vs buy and lead vendor/partner assessments when third-party solutions accelerate outcomes
• Communicate clearly with both technical and non-technical stakeholders by writing clear, concise docs to align decisions; high quality written proposals, communications and documentation are key to this role