Delivery Manager, Gentrack
Data Team
Office located in Greater London
Cleantech solutions for utilities
Open for applications
Cleantech solutions for utilities
501-1000 employees
Open for applications
Office located in Greater London
501-1000 employees
Company mission
To bring utilities into a sustainable era, relentlessly driving their customers' success by developing better cleantech solutions.
Role
Who you are
- Building a strong Delivery team for D&A projects
- Feedback from the customers
- Ability to proactively acquire the necessary product and technical knowledge
- Feedback from the Gentrack teams you work with
- Emphasis on the importance of team play, made evident by interactions with team members and the wider company with positive relationships as a result
- Ability to facilitate the grooming of the engineering team(s) backlog and influence the product development backlog
What the job involves
- The Data & Analytics unit delivered the first product release of the D&A platform and set of use cases for utilities clients to help them obtain a 360-degree view of their customers and their business. We are doing so by leveraging data and advanced analytics to drive their decision making and enhance their customer experience
- The technologies being adopted with the D&A platform and use cases include Qlik, Snowflake, Matillion, Tableau, Power BI and more. The Data & Analytics (D&A) Delivery Manager is leading the Delivery of projects to Gentrack clients globally, ensuring the project are successful, and clients are gaining the value out of it
- Have end to end accountability on the execution of the projects, getting support from all other functions with the D&A unit
- Build/Improve the existing practices of D&A delivery – project plans, quality measurements, deliverables templates, budget planning and monitoring,
- Lead the execution of D&A projects, working in alignment with the CSM / Delivery Project Manager, and with the D&A R&D functions
- Collaboration with the D&A engineering manager, product manager, architects on all professional and execution aspects
- Customer success and user adoption – ensure the product is not only delivered, but meet the client expectations through proper training and close interaction with the users / stakeholders
- Manage the Support function for projects delivered to UAT/Production, while having alignment with the other Delivery / Customer Success functions
- Product evolution / improvement – constant feedback from the field, into the management of R&D / Intelligent Utilities product functions
- Support initiatives run by the GSTF and demonstrate our company values by providing a clear commitment to environmental and social responsibility
- Contribute through identifying/proposing local sustainable practices and ideas in accordance with our Sustainability Charter
- Utilise our sustainability app by taking part in challenges and improving behaviours to be more sustainable
Salary benchmarks
Our take
Gentrack provides customer relationship management and billing software solutions to the utilities industry. In particular, it focuses on providing modern, 'cleantech' solutions - an approach which allows Gentrack's clients to benefit from both increased efficiency and greater sustainability. As world industries set ambitious net zero carbon targets in response to a mounting climate crisis, Gentrack has found its services consistently in demand since its founding in 1980.
With direct competition from the likes of Ecrion and Apptivo, Gentrack must constantly strive to keep ahead of its rivals. However, its solutions have already been backed by some key clients in the market, with a particularly strong base among energy suppliers in New Zealand and Australia. As energy prices rapidly increase due to political instability in Europe, Gentrack has also expanded its presence strongly in the United Kingdom, forming partnerships with the likes of Marble Power, ENGIE, E.On and npower.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (1 round)
Mar 2019
$0.2m
SEED
Total funding: $0.2m
Company HQ
London, UK
Additional info
- Further offices in USA, Singapore, Australia and New Zealand.
Leadership
Gary Miles
(CEO)Co-founded jNetX in 2001, where they served as CEO for 8 years. Joined Amdocs in 2009, first as Division President & CTO and then as CMO & President of Business Services. Joined Gentrack in 2020 as CEO.
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