Business Operations Manager, Zearn
$100-115k
Excel
Google Sheets
Salesforce
Senior and Expert level
Remote from US
More information about location
Online math learning platform
Be an early applicant
Online math learning platform
101-200 employees
B2CB2BEducationLearningSaaSCharity
Be an early applicant
$100-115k
Excel
Google Sheets
Salesforce
Senior and Expert level
Remote from US
More information about location
101-200 employees
B2CB2BEducationLearningSaaSCharity
Company mission
To inspire generations of children who love learning math.
Role
Who you are
- Structured problem solving: You can take a big, messy question and break it down into a clear plan of action that helps our team move forward
- Data fluency: You are comfortable diving into spreadsheets and Salesforce to find the story the data is telling and then sharing those insights simply with others
- Curiosity and experimentation: You enjoy testing new tools and AI workflows to see what actually works and you are quick to pivot when an experiment doesn't go as planned
- Collaborative project leadership: You know how to keep a project on track while making sure everyone feels heard and aligned
- Operational empathy: You build systems with the end user in mind, ensuring that every new process actually makes life easier for our Partnerships team
- Humility and ownership: You are just as happy digging into tactical data cleaning as you are helping the Director of Business Operations set a new strategy
- 5+ years of experience in Business Operations, Revenue Operations, or Sales Operations; or 3+ years of experience at a top-tier management consulting firm
- Demonstrated strength in structured problem solving—able to take ambiguous questions, define the problem, develop options/recommendations, and drive execution in partnership with stakeholders
- Highly proficient with data analytics in Google Sheets and/or Excel; comfortable working with messy data, creating reliable reporting, and communicating insights clearly
- Demonstrated ability to project manage multiple long-term cross-functional projects and initiatives in a fast-paced high-growth environment
- Ability to evaluate tools and best practices (including AI-enabled tools) and translate learnings into practical, scalable process and system improvements
- Humility, a team-oriented mindset, and a willingness to roll up your sleeves and dig into the tactical alongside the strategic
- Flexibility to adapt to new business needs as they surface in a fast-paced environment
- Bachelor’s Degree in a related field required
What the job involves
- The purpose of the Business Operations Manager at Zearn is to play a crucial role in ensuring Zearn’s Partnerships team achieves adoption at scale with schools and districts across the country
- You will collaborate with cross-functional teams to improve systems, manage key metrics, and lead structured experiments that strengthen how our Partnerships team operates across the sales lifecycle
- As a generalist problem-solver and project leader, you’ll help translate strategy into clear requirements, scalable processes, and practical solutions (including automation and AI-enabled tools) to optimize business processes end-to-end, ensuring the success of high-priority initiatives and driving measurable impact
- Leading sales operations efficiency initiatives by designing and optimizing systems, processes, and AI-powered automations that accelerate our team’s velocity
- Identify opportunities to better optimize systems to drive efficiency across all aspects of our sales process, from inquiry to account management
- Evaluate AI tools and other platforms to identify the most promising ones for each use case, and then lead the execution of experiments, structured pilots and roll-outs (setup, training, iteration based on learnings)
- Collaborate with the technical team to design and roll-out updates to existing systems (e.g., CRM workflows, reporting, integrations)
- Support day-to-day project management for 1–2 major redesigns of key Partnerships processes, including researching best practices, translating strategy into process maps, maintaining cross-functional alignment, and iterating based on results
- Work cross-functionally with other teams at Zearn including Finance, Support, and Legal to identify and execute on opportunities to improve the efficiency of cross-team work
- Acting as an analytic powerhouse and strategic partner to drive innovation and scaled adoption of Zearn
- Identify and track key sales metrics (e.g., win rate, sales cycle length, funnel conversion, customer ROI)
- Work alongside the Director of Business Operations to create an adaptive experimentation culture where we continuously look at metrics, test ways to improve them, measure, learn and reflect on ways to improve efficiency as we grow
- Support Partnerships team with additional data or Salesforce projects for strategic states (e.g., data cleaning, dashboards, segmentation, invoicing)
- Enabling strategic growth by developing and executing on a new approach to district outreach
- Create and maintain a database of strategic districts
- In partnership with the Director of Business Operations, develop a plan for outreach to strategic districts, including automated campaigns, lead scoring and lead qualification
- Collaborate with the technical team to integrate CRM and marketing systems, ensuring they are optimized for effective outreach
- Support preparation for high priority events or meetings by compiling relevant data, researching key context and talking points, and packaging information in digestible format for the Partner Success team
- Build lightweight operating infrastructure for new large-scale partnerships (internal fact base, Salesforce progress tracking, workflows)
- The Next Problems for this Role to Solve:
- How do we better leverage our existing systems to make our sales processes more efficient?
- Where are the biggest hurdles/pain-points in our current sales process? What small and large experiments can we conduct to improve those pain-points?
- Which districts should we focus our outreach efforts on?
- How do we optimize our district outreach to be efficient and effective?
Our take
Zearn’s top-rated math learning platform, made by teachers for teaching, provides children with built-in differentiated support to better their learning of maths.
Zearn learnt that the closure of schools during the pandemic caused children, particularly of low-income families, to participate less with the learning platform. Zearn now leads the push to make up for the missed learning of these students.
A non-profit, Zearn is not driven by money but by educational success of kids. The digital platform recognizes the importance of role models and children seeing themselves in their learning, therefore platforms diverse in-site educators. And daily diagnostics provide bespoke data that flags when kids are progressing or when they need additional intervention.
Funding, including from the Gates Foundation, continues the development of Zearn’s data analytics capacity to more effectively support children's learning.
Steph
Company Specialist at Welcome to the Jungle
Insights
Led by a woman
B Corporation
27% employee growth in 12 months
Company
Company benefits
- Healthcare: We offer comprehensive medical, dental, and vision coverage so you can work with peace of mind
- Retirement: 401(k) retirement plan that allows for pre-tax and roth contributions including an employer match
- Generous PTO: We believe in working hard and taking a well deserved break. That's why we offer a generous holiday schedule, including a 2-week paid winter break, and a flexible vacation policy
Company HQ
Midtown South, New York, NY
Leadership
Shalinee Sharma
(Co-Founder & CEO)Before founding Zearn in 2012, Sharma spent more than a decade at Bain & Co. leading work for clients in various sectors including technology and education.
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