Senior Software Engineer, Ada
Analytics
Chatbot AI customer experience solution
Open for applications
Chatbot AI customer experience solution
201-500 employees
Open for applications
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- If you’re excited to solve complex problems and shape the future of AI-driven customer support, we’d love to hear from you
- 5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript. React experience)
- Experience with data warehousing technologies (Redshift, MongoDB, Elasticsearch, ClickHouse or similar) and messaging systems such as RabbitMQ
- Excited to work with data end-to-end, from designing scalable schemas and data models to building features that surface meaningful insights for our customers
- Proficiency with monitoring and observability tools (DataDog, Grafana, or similar)
- Are excited by ambiguity - you’re comfortable shaping the path forward alongside product and design
- Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
- Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing
What the job involves
- As an Ada engineer, you’ll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you
- We move fast, take ownership, and always strive to improve, both as individuals and as a team
- You will partner with product managers, designers, and machine learning scientists and will be responsible for both building scalable systems and working directly with LLMs
- Our team values a high ownership mindset
- As a Senior Engineer, your job is not just to write the code, but to give valuable input on the features we develop and the technical foundations of our systems
- You must empathize with our direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap
- Outcomes:
- Execute on our ambitious analytics product roadmap by creating and implementing technical designs that incorporate resilient architecture with a high volume of analytics data, key performance concerns such as latency, and product success criteria considerations
- Active participant in levelling-up our current development practices
- Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
- Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners
Application process
- Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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