Technical Support Engineer, Planet

• 2+ years experience working as a Technical Support Engineer doing problem re-creation, root cause analysis, and troubleshooting complex technical issues with customers aligned with their business priorities
• Proficiency with geo-spatial data, satellite imagery, and remote sensing
• Proficiency with GIS applications, such as ESRI, QGIS, etc
• Familiarity with one (or more) scripting languages: JavaScript, Python, Perl
• Familiarity with API development
• Familiarity with relational databases (e.g. MySQL, Oracle)
• Working knowledge of the components in a web applications stack
• Experience with Zendesk, JIRA, or comparable ticketing systems
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
• Proven ability to maintain a professional demeanor when handling complex user issues
• Ability to work independently, as well as contribute as a team player
• Ability to multitask and prioritize workload
• Willingness to travel as necessary to client sites
• Ability to participate in scheduled weekend on-call support
• Bachelor's degree in Computer Science, Computer Engineering, Geospatial Intelligence, GIS, Geography, Environmental Science, Natural Resource Management, Data Science or equivalent combination of technical education and work experience
• Ability to obtain and maintain US security clearance

Desirable

• The Technical Support Engineer will be responsible for managing and resolving challenging issues for Planet partners and customers
• This includes developing subject matter expertise with Planet products and collaborating with other team members
• The successful candidate will be able to quickly gain an understanding of remote sensing, GIS, the Planet platform, API’s, and internal applications
• This is a customer-facing role in a very collaborative environment, and therefore, it requires solid interpersonal skills
• You will build strong relationships with product engineering teams to ensure smooth product deployments and timely resolution of technical problems
• Your contributions will directly enable customers to understand our changing world
• This is a full-time, remote position based in the United States. If located near an office, you are expected to work from that office 3 days per week
• Providing technical support to Planet customers, partners, and Planet employees via email, phone, chat, or in person (as necessary)
• Meeting/exceeding customer expectations on response frequency, quality and overall experience
• Building foundational relationships with partner teams including Engineering, Customer Success Managers, Sales, and Product Management
• Troubleshooting technically complex issues and understanding how those issues impact the customers’ business priorities in order to develop solutions
• Disposition and prioritization of product bugs and enhancement requests to the appropriate organization
• Participating in projects that improve the efficiency, quality, and overall customer experience with Planet products and services

• Application Deadline: September 28, 2025 by 11:59 PM