UK Customer Success Manager, insycle
£50-70k
+ 0.05% - 0.1% Equity
Data management service
Job no longer available
Data management service
1-20 employees
Job no longer available
£50-70k
+ 0.05% - 0.1% Equity
1-20 employees
Company mission
To make it easy to manage and work with data.
Role
Who you are
- 5+ years of experience at a software product company in a similar role
- Tech-savvy with the latest SaaS tools and modern apps
- Expert at working with data
- Excellent communicator and writer. You can take complex subjects and break them down using clear and steps in a live Zoom session, simple writing, and video
- Ability to learn quickly and become an expert in the product
- Comfortable speaking and presenting using video
- Work remotely from the UK, Monday-Friday from 9 am - 6 pm
- Analytical skills, detail-oriented, able to help customers solve problems
- Work independently, a fast learner in an unstructured environment
- Organized, goal-oriented
- Excited to join as an early employee
- Helpful, energetic, ambitious, positive
What the job involves
- As Customer Success Manager, you are responsible for providing a superior onboarding experience and ongoing customer support to our biggest customers, ensuring they derive maximum value from our products/services
- You will build a relationship with the users to understand their goals and guide them through a program that’s tailored to their needs
- Additionally, you will handle customer inquiries and provide support via chat and email
- Onboard new customers, guiding them through a customized implementation process and ensuring a smooth transition
- Build strong relationships with key stakeholders within client organizations, understanding their needs and objectives
- Proactively monitor customer engagement, identifying opportunities for providing additional support, upselling, and expansion
- Provide ongoing support and assistance to customers, addressing their queries and concerns in a timely and professional manner
- Collaborate cross-functionally with sales, product, and technical teams to ensure customer satisfaction and retention
- Assist with customer support tasks, including responding to inquiries via chat and email, troubleshooting issues, and resolving customer complaints
- Improve onboarding and learning experience
Application process
- Submit the application using the job board
- Complete the Application Questionnaire
Our take
As companies start out, it's difficult to see the rationale for investing much time, money or talent into customer relationship management systems. But as they grow, the cleanliness and reliability of this data becomes paramount for business operations, and untangling it becomes a difficult and expensive affair. Enter Insycle, a data management tool that can take the pain and hard work out of cleansing and maintaining company information.
Insycle has found a niche for itself in this space, as the usual solution to this problem is to assign data teams to import data into a single spreadsheet and clean it by hand, or to go through the process of developing an in-house API to handle data cleansing. Insycle's functionality and numerous integrations with marketing tools like Mailchimp and Salesforce have made it popular with its thousands of active customers, as its high rating and glowing reviews on G2 show.
Insycle is continuing to develop its product and increase its marketing reach. Having cornered a unique niche with a well-received product, it seems likely that Insycle could grow to be a significant player in this sector.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Equity options
- Medical, dental, and vision insurance
- 401K with a 4% company contribution
- PTO, sick and unplanned time off, holidays
Company HQ
Tribeca, New York, NY
Leadership
Yonatan Lee
(CEO & Founder)Before founding Insycle, was SVP (Apps Dev Group Manager) at Citigroup and the Director of Software Engineering a Sakonnet Technology.
Share this job