Customer Success Manager, EverGive
£55-65k
5 days a week in office (Vauxhall, London)
Building permanent financial security for charities, with Bitcoin
Posted today
Building permanent financial security for charities, with Bitcoin
1-20 employees
Posted today
£55-65k
5 days a week in office (Vauxhall, London)
1-20 employees
Company mission
To disrupt traditional philanthropy by transforming donations into Bitcoin-backed reserves, ending fundraising fatigue and empowering charities with long-term financial freedom.
Role
Who you are
- Proven experience in Customer Success, Account Management, or another senior customer-facing role
- Ability to work independently and thrive in an autonomous, fast-moving startup environment
- Excellent organisation and problem-solving skills, with a proactive, solutions-first mindset
- Naturally inquisitive and resourceful, quick to spot opportunities and challenges before they surface
- Strong cross-functional collaboration skills - able to partner effectively with sales, product, engineering, and leadership
- Exceptional communication skills - able to influence and build trust with clarity, empathy, and impact
- A passion for mission-driven work and the desire to feel connected to the impact of your efforts
- Openness to learning about Bitcoin and the role it can play in enabling financial resilience for charities (or you may already have personal experience using/investing in Bitcoin)
- This role is perfect for someone who thrives in fast-moving, early-stage environments - highly organised, proactive, and excited to build as they go
What the job involves
- ⚡️Your Mission
- Join us as our first Customer Success Manager and help charities unlock financial freedom!
- We’re looking for a Customer Success Manager to take on a pivotal role as our first dedicated CS hire for EverGive. This isn’t a “steady-state” CS role – you’ll be pioneering alongside us, shaping what success looks like, and building scalable processes that will underpin our long-term growth. You will own the experience of both our charity partners and donor community during this pivotal early launch phase
- You’ll work directly with our early stage charities and donor community, ensuring their experience is smooth, impactful, and sets the tone for future success. Your focus is on ensuring customers get more value than expected, driving retention, and making them lifelong champions of EverGive
- You’ll work directly with mission-driven charities, ensuring their onboarding is smooth and impactful, while also championing our donors - understanding their needs, solving their problems, and amplifying their stories. As the trusted partner for our users and the voice of our customers inside EverGive, you’ll have a direct hand in shaping our product and strategy
- Schedule: Full-Time - In Person
- Own the onboarding journey for new charity partners, ensuring their first experience is smooth, engaging, and impactful
- Champion our donors, serving as their trusted point of contact and developing a deep understanding of what matters most to them
- Anticipate and solve challenges before they arise by coordinating closely with sales, product, engineering, and leadership
- Build lasting relationships with charity partners and donors, acting as their advisor and advocate
- Turn feedback into action - capturing insights and channelling them directly into product and strategy discussions
- Design and improve scalable processes and resources to support partners at scale as we grow
- Amplify impact stories, celebrating charity successes and showcasing them through our platform
- Stay curious about Bitcoin’s potential for charities, bringing either prior knowledge or a willingness to learn and apply new insights
Application process
- 👥 Our Team and Way We Work
- EverGive is largely a hybrid-remote organisation - most roles are remote and involve gathering in London once a month. This role is different: you’ll be on‑site in our central London workspace five days per week, to work more closely with our CEO and the rest of the team.
- Interview Process
- Screening call with People team (virtual, 30min)
- Survey/assessment (10-15min)
- Meet our Head of Customer Success and Senior Partnerships Manager (virtual, 45 min)
- Technical Task and Technical / Competency interview (virtual, 1hr)
- Culture & Values fit interview (in person, in London, 1h30)
Salary benchmarks
Our take
EverGive, is a giving platform that aims to disrupt traditional fundraising by building a Bitcoin-powered reserve to benefit charities in the long term. Unlike platforms focused on short-term donations, EverGive works with Donor Advices Funds (DAFs) to invest contributions for the long term, creating a sustainable source of discretionary grants or eligible charities. This model is designed to reduce charities' reliance on constant fundraising and provide them with greater financial resilience over time.
Positioned within the wider charity-tech market, EverGive stands out by combining established charitable structures with innovative investment approaches. While many platforms focus on immediate campaign-based fundraising, EverGive's approach appeals to donors and charities who want to support causes in a way that is both transparent and built for long-term impact.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 💫 Competitive Pay: A package designed to reward your talent and drive, with clear growth paths as we scale.
- ❤️ Comprehensive Healthcare: Full private cover, because your well-being matters. Including access to a 24/7 GP service.
- 📚 Learn and Grow: Annual training budget plus three paid days to upskill, explore, and develop yourself.
- 🏦 Ownership in Our Success: Participate in our share scheme and become a true stakeholder in EverGive’s growth and impact.
- 🛋️ Top-Notch Setups: Generous home office allowances to make your space work for you
- 🌱 Impact Beyond Your Role: Use our giving programme to support causes close to your heart.
- 🌴Time to Recharge: 25 days of holiday (plus public holidays), because we believe rest fuels creativity.
- 🤒 Sick Pay: Available to support you on those days when you're under the weather.
- 🧳 Work from anywhere - Take advantage of working-from-abroad opportunities
Company values
- 💚 Meaning Matters: We’re here to make a real impact. We care deeply about our users, their causes, and the change we create. We focus on building genuine connections, delivering results, and staying true to our mission without compromising on trust.
- 🧹 Mop the Floor: We roll up our sleeves and do whatever it takes to help the team succeed. No task is too small, and “not my job” isn’t in our vocabulary. We take ownership and work together to achieve shared goals.
- 🚀 Forward Momentum: We act quickly and decisively, focusing on progress over perfection. Everyone is empowered to take ownership, make an impact, and keep things moving forward in our fast-paced environment.
- 🌱 1% Better Every Day: We embrace growth by striving to improve just a little every day - individually and as a team. We tackle challenges, learn from experience, and continuously seek new ways to grow, never settling for complacency.
- 😁 Delight Our Customers: Our donors and charity partners are at the heart of everything we do. We listen, empathise, and innovate to solve their problems and exceed expectations, delivering exceptional experiences that create lasting value.
Company HQ
Vauxhall, London, UK
Leadership
Ismael Dainehine
(Co-Founder & CEO)From early ventures to Shamaazi and EverGive, Ismael’s journey is about one goal: building tech that empowers people to live with purpose.
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