Customer Success Manager, Evergive
£55-65k
5 days a week in office (Vauxhall, London)
Building permanent financial security for charities
Job no longer available
Building permanent financial security for charities
1-20 employees
Job no longer available
£55-65k
5 days a week in office (Vauxhall, London)
1-20 employees
Company mission
EverGive is pioneering a model where donations are invested to last forever, creating financial freedom for charities. This brings sustainability to charities and puts them on a path to financial security forever.
Role
Who you are
- Proven experience in Customer Success, Account Management, or another senior customer-facing role
- Ability to work independently and thrive in an autonomous, fast-moving startup environment
- Excellent organisation and problem-solving skills, with a proactive, solutions-first mindset
- Naturally inquisitive and resourceful, quick to spot opportunities and challenges before they surface
- Strong cross-functional collaboration skills - able to partner effectively with sales, product, engineering, and leadership
- Exceptional communication skills - able to influence and build trust with clarity, empathy, and impact
- A passion for mission-driven work and the desire to feel connected to the impact of your efforts
- Openness to learning about Bitcoin and the role it can play in enabling financial resilience for charities (or you may already have personal experience using/investing in Bitcoin)
- This role is perfect for someone who thrives in fast-moving, early-stage environments - highly organised, proactive, and excited to build as they go
What the job involves
- ⚡️Your Mission
- Join us as our first Customer Success Manager and help charities unlock financial freedom!
- We’re looking for a Customer Success Manager to take on a pivotal role as our first dedicated CS hire for EverGive. This isn’t a “steady-state” CS role – you’ll be pioneering alongside us, shaping what success looks like, and building scalable processes that will underpin our long-term growth. You will own the experience of both our charity partners and donor community during this pivotal early launch phase
- You’ll work directly with our early stage charities and donor community, ensuring their experience is smooth, impactful, and sets the tone for future success. Your focus is on ensuring customers get more value than expected, driving retention, and making them lifelong champions of EverGive
- You’ll work directly with mission-driven charities, ensuring their onboarding is smooth and impactful, while also championing our donors - understanding their needs, solving their problems, and amplifying their stories. As the trusted partner for our users and the voice of our customers inside EverGive, you’ll have a direct hand in shaping our product and strategy
- Schedule: Full-Time - In Person
- Own the onboarding journey for new charity partners, ensuring their first experience is smooth, engaging, and impactful
- Champion our donors, serving as their trusted point of contact and developing a deep understanding of what matters most to them
- Anticipate and solve challenges before they arise by coordinating closely with sales, product, engineering, and leadership
- Build lasting relationships with charity partners and donors, acting as their advisor and advocate
- Turn feedback into action - capturing insights and channelling them directly into product and strategy discussions
- Design and improve scalable processes and resources to support partners at scale as we grow
- Amplify impact stories, celebrating charity successes and showcasing them through our platform
- Stay curious about Bitcoin’s potential for charities, bringing either prior knowledge or a willingness to learn and apply new insights
Application process
- 👥 Our Team and Way We Work
- EverGive is largely a hybrid-remote organisation - most roles are remote and involve gathering in London once a month. This role is different: you’ll be on‑site in our central London workspace five days per week, to work more closely with our CEO and the rest of the team.
- Interview Process
- Screening call with People team (virtual, 30min)
- Survey/assessment (10-15min)
- Meet our Head of Customer Success and Senior Partnerships Manager (virtual, 45 min)
- Technical Task and Technical / Competency interview (virtual, 1hr)
- Culture & Values fit interview (in person, in London, 1h30)
Salary benchmarks
Our take
EverGive is a giving platform that aims to disrupt traditional fundraising by building a Bitcoin-powered reserve to benefit charities in the long term. Unlike platforms focused on short-term donations, EverGive works with Donor Advised Funds (DAFs) to invest contributions for the long term, creating a sustainable source of discretionary grants or eligible charities. This model is designed to reduce charities' reliance on constant fundraising and provide them with greater financial resilience over time.
Positioned within the wider charity-tech market, EverGive stands out by combining established charitable structures with innovative investment approaches. While many platforms focus on immediate campaign-based fundraising, EverGive's approach appeals to donors and charities who want to support causes in a way that is both transparent and built for long-term impact. It's partnered with high-profile organisations like Save the Children, Amnesty International and the United Nations, reflecting the success of its impact.
Moving forward, EverGive plans to focus on the long-term sustainability of its partners, spreading its donations across an increasingly diversified portfolio. It's also focusing on growth to position its pioneering donation system as a global movement.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 🧠 What you get We do all the usual stuff, like sick days (6 days), annual leave (25 days), full healthcare etc, but here is what makes us stand out:
- A seriously high-performing team This is the ultimate perk we have to offer. You’ll work with people who are obsessive, care an unreasonable amount, move fast, argue well, ship, and own outcomes. No coasting, no hiding, no politics. If you do your best work around other obsessed builders, you’ll feel at home.
- Generous equity We pride ourselves on offering up to triple the equity ownership of other companies our size. We believe teams who endure the hard times should enjoy the good times. If Evergive works and you’re playing the long game, this can be genuinely life-changing for your future.
- Enough cash to remove the distraction Sensible, competitive pay. Not inflated or VC-cosplay. We bias heavily toward long-term upside over short-term optimisation. We pay market-rate salaries and over-index on equity.
- Your life’s most proud work You’re building infrastructure that outlives us. If this works, your grandchildren will know what you built. If that excites you, good. If not, this probably isn’t your place.
Company HQ
Vauxhall, London, UK
Leadership
Ismael Dainehine
(Co-Founder & CEO)From early ventures to Shamaazi and EverGive, Ismael’s journey is about one goal: building tech that empowers people to live with purpose.
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