Developer Support Engineer, Yext

• BA/BS in Computer Science, Electrical/Computer Engineering, Information Systems, or equivalent degree/experience
• 2+ years experience in a technical support function or in a software engineer role
• Previous experience of web development and debugging
• Deep understanding of the web technology stack (CSS, Javascripts, TCP/IP, HTTP, HTML, DNS)
• Strong knowledge of common API infrastructures like JSON, XML, and RESTful APIs
• Understanding of B2B, SaaS or client-facing, consumer products
• A natural curiosity to learn the in-depth technical nuances of our platform
• Aptitude for problem solving and technical troubleshooting
• Desire to learn and grow
• Ability to work autonomously
• Excellent time management and prioritization skills
• Impeccable customer service focus with a demonstrated desire to exceed expectations – a team player with a solid work ethic
• Strong customer focus, ownership, urgency and drive
• Good organization skills to produce quality work, within required specifications, and within scheduled timelines

Desirable

• Have advanced knowledge of our front-end web development technologies in order to troubleshoot and resolve complex technical issues that our customers experience with our products (Answers, Pages and Knowledge Tags)
• Be an expert on each of our APIs, including our Knowledge, Live, and Administrative integration capabilities and best practices in order to resolve API-related technical issues
• Serve as a resource for external development teams, engineers, and product experts who are looking to get the most out of their integration with Yext
• Support additional integration capabilities such as: implementing SSO, working with webhooks, submitting apps to the App Directory, and more
• Aid and manage integrating new enterprise and reseller customers into Yext’s products
• Work and communicate clearly with Yext's internal teams—including but not limited to:
• Client Success
• Platform Engineering
• Platform Services
• Expert Services
• Partner Engineering
• Product
• Iterate on newly formed Developer Support processes and be a part of an emerging team
• Be unafraid to confront ambiguity and have confidence in your abilities to proactively improve team efficiency and structure as the Developer Support team grows
• Provide next-level technical support to Premier clients and partners, joining technical calls as needed
• Drive bug resolutions, requirements and feature requests with Product and Engineering
• Develop expertise in Yext’s product offerings, underlying implementation and technical design