Senior ES Product Manager, Salesforce
$162.6-223.7k
Salary only applicable to Chicago candidates and may be different for Texas candidates
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$162.6-223.7k
Salary only applicable to Chicago candidates and may be different for Texas candidates
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 5-7 years of product management experience
- Proven track record of managing products from conception to launch
- Experience working with data scientists, engineers, and designers to deliver product solutions
- Bachelor's degree or related experience
- Ability to translate complex concepts into clear, user-friendly product requirements
- Excellent communication and collaboration skills
- Business acumen including building business cases and quantifying results with business context
- Strong facilitation skills
- Ability to prioritize and manage multiple tasks and projects
- Familiarity with Agile methodologies and tools
- Strong analytical skills, with experience using data to inform product decisions
Desirable
- Experience with and/or knowledge of Human Resource business processes and products
- Solid understanding of AI/ML concepts, including Natural Language Processing (NLP), Generative AI / Large Language Models, recommendation systems, etc
- Knowledge of ethical AI principles and practices
What the job involves
- We are looking for an experienced AI and Agentforce Product Manager to lead the development and lifecycle of our Employee Success (ES aka HR) Agent and AI products
- This individual will be responsible for defining the strategy, building roadmaps, and working closely with cross-functional partners including Business Technology (IT), Data Engineering, 3rd party vendors, UX Design, Research and HR Centers of Excellence (COE) to deliver innovative solutions that solve ES, employee and manager needs
- This Product Manager will bring high-quality products to our employees, manage their lifecycle, and continuously improve them based on customer feedback and data-driven insights
- The ideal candidate is passionate about artificial intelligence and evolving agent capabilities, user-centered product design, and delivering high-impact products
- Define and articulate the product vision, strategy, and roadmap for AI-powered products
- Conduct market research and stakeholder discovery to identify and quantify opportunities for AI and Agent innovation
- Develop and prioritize product features and improvements based on user needs, business goals, and technical feasibility
- Stay up to date with technology advancements and industry trends
- Work closely with Business Technology, ES Data Engineering, Legal & Ethics, Research and UX Design teams to drive the product development process from ideation to delivery
- Engage with Change Management, Communications and stakeholder operational teams to ensure successful product launches and adoption
- Define key performance indicators (critical metrics) and measure product performance
- Use data and analytics to drive product decisions and improve user experience
- Ensure ethical considerations in AI development and monitor for potential biases in models
- Manage the entire product lifecycle, from ideation and requirements gathering to launch, post-launch monitoring, and iteration
- Prioritize features, create detailed user stories, and define clear product requirements in partnership with Business Analyst team
- Coordinate product releases and work with stakeholders to ensure timely delivery
- Engage with customers to gather feedback, understand difficulties, and find opportunities for new features and capabilities
- Manage cross-functional teams to bring new products and capabilities from ideation to launch
- Present product updates, roadmaps, and performance reports to executives and stakeholders
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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