Account Manager, Blacklane
Americas
Offers virtual stock options
Carbon-neutral global chauffeur service
Be an early applicant
Carbon-neutral global chauffeur service
201-500 employees
Be an early applicant
Offers virtual stock options
201-500 employees
Company mission
To make top-quality service convenient and accessible worldwide.
Role
Who you are
- Natural-born seller who thrives in both autonomous and team environments
- Hungry and accountable: poised to tackle the unique landscape of our fastest-growing region for B2B clients
- Successfully sell on value and relationship to achieve longstanding growth across a book of business
- Can build solid rapport with a range of internal and external stakeholders, optimizing relationships and business outcomes
- Highly motivated and ambitious, with a bias for action and hitting a target, and the analytical prowess to drive your success
- Advanced skills in Microsoft Office, G-Suite products and Salesforce / CRM
- Excellent spoken and written English communication skills, as well as advanced interpersonal skills which shine through both virtually and face-to-face
What the job involves
- We are seeking an ambitious Account Manager / Client Relationship Manager, Americas to join our rapidly expanding Americas team
- This is an exciting opportunity to drive growth and develop strategic partnerships within our mid-tier account portfolio
- Serve as the primary point of contact for Mid-Tier accounts, building long-term relationships with key stakeholders
- Identify opportunities to upsell and cross-sell Blacklane's solutions, including Electric Class and sustainable mobility services
- Collaborate with Sales, Marketing, and Operations teams to address client needs effectively
- Monitor account performance metrics and ensure SLAs are met or exceeded
- Represent Blacklane at industry events, conferences, and client meetings, championing the company's values and ethical standards
- Provide feedback to internal teams to enhance service delivery and product offerings
- Stay updated on market trends and client priorities, especially in sustainability and tech-driven mobility solutions
Our take
Business transport for frequent travellers can be a difficult process. The pain of booking systems, invoicing, and inconsistent quality of services are issues travellers regularly face, hindering business operations and causing unnecessary delays. Chauffeurs also experience empty cars due to non-optimised booking processes.
Blacklane aims at the higher end of the market, targeting corporate workers, executives and those who have the means to pay extra for higher levels of service when they travel. Through a booking system available on the company's website and in-app, Blacklane provides a reliable high-end service with inclusive pricing and on-call customer support. Blacklane also works for chauffeurs, filling empty seats to optimise services.
The company is also environmentally conscious, operating as a carbon-neutral company since 2017. The company offers electric vehicle rides in more than 30 of its 300 operational cities, and by 2025, aims for 75 percent of all rides to be in EVs. With substantial funding from Mercedes Benz in 2022, it seems set to meet these objectives.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$62.5m
SERIES G
Mar 2021
$26m
LATE VC
Total funding: $165.8m
Company benefits
- Personal development plan & budget for online courses, conferences, and books
- Monthly 1:1 feedback chats with our C-level team members
- Employee stock option plan
- Flexible working hours & hybrid remote model
- Friday evening drinks at the office & twice-a-year department events
Company values
- Be reliable: Provide a service that customers can rely on. Be someone your colleagues can count on. Work only with reliable chauffeurs that we trust. Earn trust and keep it
- Break new ground: Look for ways to improve. Encourage curiosity. Learn quickly from mistakes and grow from the experience. Aim to be better every day. Seek to create an amazing service, be the industry leader, and exceed guests’ expectations.
- Care: Care about our guests. Care about our crew of chauffeurs and each other. Care about making our product and service exceptional. Care about our community and how we give back
- Go the extra mile: Look beyond what is required. Be proactive to go beyond guests’ expectations. If you see that something could be better, take the initiative to improve it.
- Act with integrity: Act in a fair and honest manner. Strive to always do the right thing for our guests, chauffeurs, and each other. Treat everyone with the same high level of respect — just as you would like to be treated
Company HQ
Schöneberg, Berlin, BE
Articles
Leadership
Dr. Jens Wohltorf
(CEO)A director of the competence center next generation services for DAI-Labor and principal leader at the Boston Consulting Group.
Frank Steuer
(Member of the Board)CTO at SemperLink and co-founder and CTO at Firstfon Ltd.
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