Principal Product Designer, Devoted Health

• Proven ability to influence senior stakeholders and convince leaders to adopt new directions
• History of successful collaboration with designers, product managers, business stakeholders, engineers, and QA
• 7+ years of digital product design experience - Expert proficiency in at least one area of product design (UI, IA, research, etc.) with solid capabilities across all areas
• Strong online portfolio demonstrating sophisticated, multi-platform projects and a versatile skillset
• Strong written and verbal communication skills, with ability to tailor messaging to different audiences

Desirable

• We are seeking a Principal Product Designer to join our small and highly leveraged Product Design team
• This role will own the interaction design of our Member Portal across desktop, mobile web, iPhone, and Android platforms
• This is not a specialist role; we need a versatile design expert who can independently navigate the full spectrum of UX work, from foundational research to detailed implementation, with an emphasis on speed, pragmatism, and collaboration
• This role will create digital experiences that will make our members feel known and cared for within the constraints of our highly-regulated and complex business - leaning in with AI and LLM interactions and conversational design
• The right person leads through ambiguity - partnering closely with our Member Experience team to define and implement a Digital Service Experience that equals or surpasses our other member touchpoints
• Lead cross-functional teams through ambiguity, aligning stakeholders to a shared vision through your design work - collaborate with engineering, product, and operations to define implementable solutions that meet user, business, and regulatory needs with a keen attention to detail in a hyper-compliant healthcare environment
• Independently identify design opportunities that will drive business results and member satisfaction - with an eye for AI-first and conversation-forward interactions
• Design with human behavior and psychology in mind, making simple things feel simple and complex things feel possible, with an emphasis on solid multi-device interaction design and usability testing
• Create design deliverables using Figma, LucidChart, Adobe Suite and other tools—including sitemaps, workflows, wireframes, and prototypes
• Know when existing design patterns achieve quick wins, and when new, reusable patterns are needed. Design for the long-haul, creating patterns that can be used again and again