Strategy & Operations, Pennylane

• Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?
• Are you looking for a work environment that values trust, proactivity, and autonomy?
• Are our Engineering principles aligned with your vision?
• Then Pennylane is the right place for you !
• 2-4 years of experience in Strategy & Operations with a demonstrable track record in scaling business operations
• Strong analytical skills: SQL proficiency (or strong willingness to learn quickly) and data analysis tools
• Ability to structure and prioritize: you can juggle multiple projects without losing sight of what matters most
• Excellent communication: you can distill complex concepts clearly and persuade diverse stakeholders
• Impact-oriented mindset: you identify root causes and develop pragmatic, innovative solutions
• To speak English (level is assessed and appreciated according to the department you’re applying to)
• To be energized by an ever-shifting work environment
• To be highly collaborative (within your team or other stakeholders)
• Sufficiently experienced to prioritize business-led actions on your day to day activity
• We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria
• If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration

Desirable

• Within our fast-growing Financial Services track, you'll be the bridge between strategic vision and operational execution
• Your mission: transform our ambitions into concrete results by building the operational infrastructure that will enable our sales and customer success teams to perform at their highest level
• You'll have a direct impact on customer acquisition and activation by identifying growth levers, eliminating operational friction, and leading high-value projects
• You'll be accountable for the acquisition & activation performance of the Financial Services track:
• Operational enabler: you'll streamline day-to-day operations for client-facing teams by automating low-value tasks and optimizing processes
• Performance driver: you'll monitor key KPIs, identify bottlenecks, and deliver concrete solutions
• Strategic project leader: you'll drive cross-functional initiatives with high impact and direct visibility to top management
• A fast-learning opportunity in a dynamic environment where you'll be a key player in our growth story
• Partner with Product, Sales, and Customer Success leadership to define and implement operational roadmaps aligned with business objectives
• Design scalable processes to support growing sales and account management teams
• Equip teams with the right tools and automate repetitive tasks to maximize productivity
• Lead comprehensive analyses to identify growth opportunities and operational inefficiencies (focus on acquisition/activation)
• Translate data into actionable insights and strategic recommendations
• Leverage SQL to conduct independent analyses
• Spearhead strategic initiatives end-to-end: from ideation to deployment and results measurement
• Orchestrate multi-stakeholder projects with competing priorities
• Serve as the operational nexus between the Financial Services track and cross-functional teams (Sales, AM, Product, Tech)
• Own a track OKR on acquisition & activation, ensuring clarity of objectives and accountability for results
• Build robust dashboards to monitor performance in real-time
• Proactively identify performance gaps and deploy corrective action plans

• HR interview with our Talent Acquisition officer, Florine - 30min
• Manager interview with Hippolyte, Team Lead Strategy & Ops - 45min
• Case study with 2 Strat & Ops team members - 1h
• Last round with Titouan + Maxime ou Eric - 45min
• Team Fit