IT Service Desk Engineer, Butterfly Network
$80-90k
+ bonus + equity
More information about location
2+ days a week in office
Medical imaging company
Be an early applicant
Medical imaging company
201-500 employees
Be an early applicant
$80-90k
+ bonus + equity
More information about location
2+ days a week in office
201-500 employees
Company mission
To democratize healthcare by making medical imaging accessible to everyone around the world.
Role
Who you are
- Proficiency in enterprise class operating systems: Windows, MacOs, and Unix/Linux
- 3+ years of experience with OKTA, G-Suite, Offi ce 365, JAMF, and InTune
- 3+ Experience with in-office and web conferencing (Zoom, WebEx, Creston etc.)
- 3+ Experience with ticketing systems (Jira, ServiceNow, etc.)
- Experience with Active Directory, DNS, DHCP, File and Print server function
- Experience with network switches, subnets, routing, and VLANs
- Experience with iOS and/or Android OS
Desirable
- Great people skills
- Project management skills
What the job involves
- Butterfly Network is seeking an experienced onsite Senior IT Engineer who will be responsible for guaranteeing and supporting the architecture as well as users of the organization
- There will be focus on great customer service, reliability, and efficiency, while maintaining the highest levels of availability, performance and security
- Onsite end user support
- Provide best practice customer service to all users of Butterfly Network
- Ticket queue management (triage, assign, update, resolve, or escalate) and adhere to any established OLAs/SLAs
- Provide advanced troubleshooting and problem resolution of escalated production systems and services
- Conduct periodic maintenance of hardware and software updates to systems to ensure stable performance of the on-prem network
- Provide training and support to members of the IT Service Delivery team
- Author and revise documentation of environment and operation procedures as needed
- Assist with creating, updating and managing documentation of assets, configurations, passwords, processes, etc. and maintaining accurate documentation
- Assist with on-boarding/off-boarding of employees (i.e., creating new users, configuring laptops, and setting up desks/workstations)
- Own documentation of playbook and runbooks for efficient cross-team collaboration
- Maintain a strict security posture for both office and lab environments
- SaaS Inventory and Cost Management
Our take
Ultrasound machines are invaluable tools for clinicians, but remain inaccessible to many. This is due to existing machines relying on quartz-powered transducers and other specialized components, resulting in them being very large and expensive. Butterfly Network builds inexpensive and compact ultrasound technology in order to increase access to clinics across the US.
The company's device is around the same size as an electric razor, a design made possible by storing the ultrasound technology on a chip as opposed to a semi-conductor. Whilst Butterfly Network has not innovated the ultrasound process itself, it has found a unique gap in the market with this approach.
In addition to the device, Butterfly Network supplies image interpretation for a monthly cost. It also operates ''Butterfly Garden'', where medical device companies, virtual care companies, and AI developers can access its software development kit. This enables new applications to be created that support the innovation of ultrasound technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$5m
GRANT
Sep 2018
$250m
SERIES D
Total funding: $355m
Company benefits
- 100% coverage for medical, dental, and vision (flexible buy-up plans with employee contributions)
- HSA for out-of-pocket expenses, plus other pre-tax savings like the Dependent Care Account (DCA)
- Life insurance and disability coverage for you and your family
- Pre-tax or post-tax 401(k) contributions (company match vests immediately)
- Employee stock purchase plan
- Recognition program and other rewards
- Parental leave and support for employees during pregnancy loss
- Flexible (reasonable) PTO, along with 10 US holidays observed each year
- Birthday PTO
- Hybrid work model for most positions
- Offices designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers
- Opportunity to build a revolutionary healthcare product and save millions of lives!
Company HQ
Burlington, MA
Leadership
Jonathan Rothberg
(Founder, Chair & Product Architect)They studied at Carnegie Mellon before a Ph.D. at Yale and founding CuraGen Corporation, 454 Life Sciences, Clarifi, and RainDance, and Ion Torrent. In January 2011 they used this medical and entrepreneurial experience to found Butterfly Network.
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