Senior Website Services Specialist, AffiniPay
+ Mid-year and end-of-year bonuses + Equity options
Essential tools for professionals
Job no longer available
Essential tools for professionals
501-1000 employees
Job no longer available
+ Mid-year and end-of-year bonuses + Equity options
501-1000 employees
Company mission
To empower people to pursue their passion.
Role
Who you are
- 2+ years experience in a similar position
- A proven track record in customer relationship building and account management
- A talent for aligning product features with customer goals, creating winning strategies for both parties
- Exceptional written and verbal communication skills to collaborate effectively
- A knack for thriving in cross-functional, dynamic environments
- The ability to manage multiple projects with precision, staying on top of deadlines and using independent judgment to achieve results
- Proficiency in tools like G-Suite, Excel, and Word to stay organized and productive
Desirable
- Experience creating, deploying, and updating websites
- Familiarity with Duda, HTML, CSS, or JavaScript
- Knowledge of domains and DNS
- Skills in Adobe Photoshop and Illustrator
What the job involves
- As a Senior Website Services Specialist, you’ll take the lead in maintaining and enhancing our customer websites, building strong relationships, and shaping impactful online experiences
- Be the go-to expert for managing client relationships, ensuring their websites are not only functional but thriving
- Masterfully maintain a ticketing system to address and resolve customer website inquiries with speed and accuracy
- Continue fostering strong partnerships with clients post-onboarding, ensuring their satisfaction with their fully functional websites
- Define project deliverables, establish timelines, and resolve content and technical challenges like a pro
- Collaborate with customers to identify and address issues, delivering swift and effective solutions
- Oversee multiple content management systems to build, track, and maintain websites
- Craft and edit web content, including image editing, proofreading, and ensuring everything aligns with style guidelines and technical specs
- Act as the crucial liaison between internal teams, colleagues, and third-party vendors to ensure seamless website management
- Identify opportunities for product enhancement and collaborate with website management to bring new ideas to life
- Play a key role in training new team members, sharing your expertise to elevate the team’s success
- Take on additional duties as requested—your flexibility and initiative will shine here
Our take
Many professionals find their time taken up by administrative tasks and operational processes, leaving them fewer hours to focus on the work they love. AffiniPay supplies finance, payments and management software to make these processes swifter and easier, saving users precious time.
The company has a wide range of products including payments and reporting for accountants, legal case management software, and operations assistance for nonprofits. This broad scope allows AffiniPay to serve upwards of 150,000 professionals across legal, accounting, construction, design and association.
Recently, the company secured a significant investment from Genstar Capital that will fuel its next chapter of growth. This includes investing in innovation and the further extension of its suite of solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Robust 401(k) plan
- Bonus programs based on performance and tenure
- Fantastic amount of swag and food
- Happy hours, quarterly events, as well as virtual and in-person team building
- Continuing career development and education programs
- Award program with the chance to go on once-in-a-lifetime annual incentive trips
- Frequent company-wide volunteering events to give back to our communities
- Annual charity contribution matching program for the organization of your choice
- Opportunity to share in the success of the company through our employee option program
Company values
- Always make it count: We see every interaction as a chance to make a difference, and we truly listen — using everything from small-group round tables to all-staff events
- Be surprisingly great: We're continuously working on exceeding your expectations — from educational opportunities and team gatherings to being open about goals and metrics
- Say yes!: We don't create excuses, we create solutions together. That means we're always there to help one another solve challenges no matter what it takes
Company HQ
Davenport Ranch West, Austin, TX
Articles
Leadership
Dru Armstrong
(CEO, not founder)Advisor for Women@Austin and Board Member at YPO. Former CEO of Grace Hill, and co-founded and was CEO at Lily Pod.
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