Head of Technical Solutions Operations, Amazon
Advertising Services
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Experience in digital advertising services or ad tech
- Management experience
- Proven track record of influencing internal and external stakeholders and impeccable communication skills across multiple leadership levels of an organization and experience building and delivering large-scale strategic initiatives for customer-facing teams
- BA/BS degree or commensurate experience
- Excellent oral and written communication skills with ability to establish credibility and influence with technical and non-technical business owners
- Quantitative analytical abilities, experience with “big data” and ability to handle changing priorities and use good judgment when working in stressful situations including: (1) Experience in technical writing and documentation, (2) Advanced SQL, (3) Basic scripting/programming (e.g., Python)
Desirable
- Significant technical and operational experience with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, etc.)
- Applied knowledge of measurement, statistics and program evaluation; and knowledge of data visualization tools (e.g. QuickSight, Tableau)
- Curiosity to dig deeply into technical details (e.g. key dependencies) with customers and internal technical stakeholders to solve a technical problem
- Demonstrated success in navigating a high level of ambiguity, experience in cross-matrixed organizations
- Proven track record on technology and data products/service
- Technical skills to reproduce customer issues and/or performing data queries to investigate issues and generate insights as to the root causes of the issues
- Track record in the effective and efficient delivery of customer experience improvements through service enhancements, product automation, and process improvements
- Ability to anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, and make tradeoffs
- Strong analytical skills and be comfortable working with data to develop new opportunity areas, track program metrics, and use findings to influence business decisions
- A collaborative approach with other leaders to ensure a favorable mix of global consistency and in-market customization for all team initiatives
What the job involves
- Our Advertising Services organization is seeking its Head of Technical Solutions Operations
- This team is responsible for technical solutions for our growing Amazon Demand Side Platform (ADSP) Services business to ensure our advertising customers can easily meet their marketing objectives for some of our largest and most complex ad campaigns
- In this role, you will collaborate across services, product, and internal tool teams to work backwards from customer-facing problems that inhibit growth and scale
- The team are experts at troubleshooting and are highly specalized to be the first line of defense for our customer set. However, the team drives innovation and resolution of problems that they encounter by influencing across stakeholders
- The team troubleshoots and then solves for the long-term
- You will lead a global team of technical account managers, ensuring smooth reactive L2 troubleshooting support as well as proactive troubleshooting prevention
- The smooth facilitation and execution of initiatives that encompass all areas of program support and are adept at delivering sustainable change throughout the organization and managing the impact of this change
- This includes, but is not limited to: a shared strategy and execution plan with in-market business leaders, creation and tracking of project plans to ensure accountability, establishment of clear KPIs to measure program success, data analysis, recognizing and advocating for removal of systemic blockers to change, and helping our stakeholders look around corners by consulting on product requirements
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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