Account Management Associate, Housecall Pro
$56.8-66.9k
This role is open to candidates and the expected compensation range for this role is $27.33-$32.15 an hour plus a 20% variable component
Software for home service businesses & professionals
Open for applications
Software for home service businesses & professionals
501-1000 employees
Open for applications
$56.8-66.9k
This role is open to candidates and the expected compensation range for this role is $27.33-$32.15 an hour plus a 20% variable component
501-1000 employees
Company mission
Housecall Pro's mission is to champion professionals with exceptional technology that makes their work simpler, smarter, and more profitable.
Role
Who you are
- 2+ years of experience in account management, sales, or customer success
- Strong ability to build and maintain client relationships, particularly in a B2B environment
- Proficiency in CRM tools and data analysis for tracking account performance (i.e. Salesforce)
- Proven track record of managing mid-market accounts ($20K-$200K ARR range) with a focus on retention, expansion, and customer engagement
- Strong consultative sales and negotiation skills with a data-driven approach
- Thrives in an early stage role - provides feedback and input on process to evolve the role
- Strong communication and interpersonal skills to engage effectively with midsize Pros
- Self-motivated and results-driven mindset with a focus on achieving growth targets
- Excellent problem-solving abilities and ability to think strategically about account success
- Ability to manage multiple accounts simultaneously with attention to detail and organization
- A proactive approach to identifying opportunities for improvement and expansion
- Leveraging a high EQ to be able to focus on building deep relationships with Pros
What the job involves
- As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth
- You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential
- With a growing portfolio of accounts under your management, you build strong relationships with our Pros, providing them with tailored solutions to meet their business needs
- You take a proactive approach to account retention, addressing challenges and identifying opportunities for increased engagement
- Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros)
- Our success is their success
- Establish, manage, and nurture relationships with Pros to drive engagement and satisfaction
- Serve as the primary point of contact for our Pros, ensuring clear communication and alignment on goals
- Support contract renewal efforts by proactively addressing concerns and reinforcing the value of our partnership
- Identify and execute opportunities to grow accounts through upselling and cross-selling add-on products
- Provide ongoing support to Pros, ensuring a seamless experience with our solutions
- Analyze account performance and recommend strategies to optimize success and retention
- Manage and organize standard operating procedures (SOPs) specific to each account to ensure consistency and efficiency
- Conduct regular check-ins and business reviews where you will consult with Pros to assess needs and present solutions aligned with the goals of their business
- Translate insights learned from the sales and onboarding processes into our account management playbook to refine strategies and improve execution
- Collaborate with Sales, Customer Success, Marketing, and Product teams to deliver a seamless customer experience
- Meet and exceed key performance indicators (KPIs) related to renewals, expansion revenue, customer satisfaction (NPS/CSAT), and churn reduction
Our take
Housecall Pro offers an all-in-one business management app for home-services professionals operating HVAC, plumbing, electrical, and landscaping businesses.
The resurgent home services market is expected to be worth well over $1 trillion by 2030. With the vast majority of businesses in the space either small or medium sized, there’s obvious value in backend software to take care of laborious but necessary admin in one place.
After five years as a Board Member, Michael Beaudoin became CEO in 2020 to help lead the company’s expansion. Considering that Beaudoin previously spent 13 years at the helm of highly successful home contractor marketplace HomeAdvisor, this seemed to be a shrewd move.
Indeed, the decision has been validated by the company’s 50% year over year growth since then, coupled with its major fundraising efforts and continued expansion within the US and Canada.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes an ergonomic standing desk (don’t worry you can sit, too), chair, computer, and accessories. Already got a sweet home office? We’ll only send you what you need! We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums. We even have an option for free medical insurance!
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO, not founder)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(President)Was CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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