Sales Operations Manager, Salesforce
L2O Innovation
$115.6-174.9k
Salary dependent on location
3 days a week in office
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$115.6-174.9k
Salary dependent on location
3 days a week in office
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Ability to take a strategic roadmap and break it down into manageable increments of delivery
- Skill in connecting the dots between processes and partners
- Proven stakeholder management experience, including juggling multiple business partners across teams simultaneously
- Strong communication skills with the ability to influence multiple layers of organizations
- Results-oriented with a proven track record of flawless execution and strong attention to detail in business process design and optimization at scale
- Expertise in policy and process definitions and data governance
- Experience with Sales/Marketing processes and systems
- Proven track record of driving technology projects at scale/globally
- Salesforce certification is a plus!
What the job involves
- As our Sales Operations Manager, L2O Innovation you'll be the superhero behind our Lead to Opportunity process
- Your mission, should you choose to accept it, includes identifying process and policy considerations, understanding Lead-to-Cash dependencies, and aligning feature roadmaps with strategic goals
- You'll be the go-to person for process mapping, business requirements workshops, value realization scorecards, and use cases for TMP features
- Be the key expert and trusted advisor to business partners and the extended Global Business Growth and Automation team in all things Lead to Opportunity
- Develop a deep understanding of the vision for your function and drive the Crawl, Walk, Run, Fly execution (yes, we believe in flying!)
- Partner with Sellers and the Global Seller Experience team to identify key persona needs and drive transformation outcomes
- Lead the creation, documentation, and sign-off of Business Requirements documentation
- Collaborate with Business Analysts, TMP Product Owners, and BT Product Owners to develop requirements, solution and design reviews, testing, and UAT
- Identify Process and Policy Optimization initiatives
- Create and maintain Jobs to Be Done artifacts
- Perform industry research and competitive discovery for future state inputs
- Conducting workshops to align scope with the future state vision for executable increments
- Contributing to key elements of the Business Requirements document, including Future State Process Flows and KPIs
- Reviewing Seller Feedback for optimization opportunities for future state projects
- Providing expertise as an SME to other workstreams for dependencies and E2E alignment
- Reviewing solution demos to ensure alignment with the overall vision
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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