Senior Site Reliability Engineer, Landbot

• 3-5 years experience in Site Reliability Engineering, Platform Engineering, Infrastructure Engineering, or DevOps roles, or as a full-time freelancer in similar roles
• Experience reducing operational toil through automation and self-service tooling
• Experience building internal platforms or developer tooling, or enabling platform capabilities from application teams, with a platform-as-product mindset focused on developer experience
• Experience managing production infrastructure and establishing reliability practices (SLIs/SLOs, observability, incident response)
• Strong working knowledge of Kubernetes and the container ecosystem
• Experience with cloud platforms (GCP, AWS, Azure)
• Proficiency with Infrastructure as Code tools
• Knowledge of Kubernetes manifest management tools and GitOps practices
• Experience with Observability platforms. Knowledge of OpenTelemetry is a plus
• Good skill in shell scripting. Experience with Python or Go is a plus
• Experience in Linux, databases management, networking, and distributed systems
• Solid knowledge of CI/CD pipelines
• Ability to work effectively in paired/mob programming and asynchronous work environments
• Proactive nature and autonomous - able to identify opportunities for improvement and drive initiatives to completion
• Great problem-solving abilities with a focus on root cause analysis and long-term solutions
• Empathy for developers and a commitment to improving their daily experience
• You are fluent in English and Spanish
• Eligibility to work in Spain

Desirable

• You'll join our Platform Engineering team, a small, focused group responsible for building and maintaining Landbot Engineering Platform, Data Platform and Security
• While the title is SRE, this role aligns with Systems Engineering in a Platform team principles: treating infrastructure as a product, focusing on developer needs, reducing operational toil, and creating self-service capabilities that abstract complexity so teams can focus on building features
• Design and implement core platform services (CI/CD pipelines, infrastructure provisioning, and observability systems)
• Design and implement developer-facing tools, APIs, and automation that enable application teams to deploy, scale, and operate services independently
• Manage and optimize cloud resources, Kubernetes clusters, databases, and networking for reliability, scalability, and cost optimization
• Establish SLIs, SLOs, and error budgets to balance reliability with feature velocity
• Design and maintain observability solutions for real-time visibility and proactive issue detection
• Implement alerting strategies that reduce noise and focus on actionable signals
• Lead incident response, conduct blameless postmortems and drive continuous improvement
• Partner with application teams (platform customers) to understand their workflows and pain points, gather feedback, and prioritize improvements aligned with business objectives
• Create and maintain documentation, runbooks, and knowledge bases that reduce knowledge silos and enable self-service
• Drive decisions through written formats (RFCs, ADRs) that document architectural choices
• Measure platform success through developer productivity metrics, adoption rates, and toil reduction

• 1️⃣ HR interview (20 - 30 min) - We know each other, we know your concerns, validate details and experience and we tell you more about Landbot (20 min)
• 2️⃣ Interview with Engineering Director (60 min) - Initial interview to get to know each other. We will check your background and product mindset and you will see if we are a good fit for you!
• 3️⃣ Interview with the team (120 min) - You’ll meet members of our team to go deeper into your technical experience, how you approach problem-solving, system design and architecture decisions, as well as how you collaborate with others to deliver solutions. It’s a two-way conversation, so feel free to ask about our challenges, tech stack, and ways of working
• 4️⃣ Meet the Founders (30 min) - Final conversation to ensure alignment on vision and values